CMVT & TeleSpectrum Worldwide Form Strategic Alliance and Co-Marketing Relationship
biz.yahoo.com
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Wednesday October 11, 8:10 am Eastern Time
Press Release
TeleSpectrum Worldwide Standardizes On Comverse For World-Class Quality Assurance and Digital Contact Recording Solutions
Two Companies Form Strategic Alliance And Co-Marketing Relationship
WOODBURY, N.Y.--(BUSINESS WIRE)--Oct. 11, 2000-- Comverse Infosys Inc., a subsidiary of Comverse Technology Inc. (NASDAQ:CMVT - news) and a global leader in multimedia recording and monitoring systems for contact centers, public network providers, CRM and e-commerce, and TeleSpectrum Worldwide Inc. (NASDAQ:TLSP - news), a premier provider of multi-channel customer relationship management (CRM) solutions, Wednesday announced a multi-faceted agreement to bring world-class quality assurance and digital contact recording solutions to the marketplace.
Under the agreement, TeleSpectrum will provide its clients Comverse's technology offerings in 28 of its contact centers located throughout the United States and Canada. TeleSpectrum will also offer Comverse's products to its clients' in-house call centers as a part of its managed application service offering. The companies will also work on developing synergistic product functionality and will cross-sell each other's products and services.
``After an exhaustive search of competitive offerings, we found Comverse's solutions to be the most comprehensive in the industry,'' said Vince Ciavardini, TeleSpectrum's CEO. ``Comverse's seamless integration with our ChannelCare(SM) technology platform, including Siebel eBusiness Application and Genesys CTI software, enables us to measure the quality of interactions with our client's customers across all contact channels, including e-mail, Web chat, and VoIP. TeleSpectrum will also gain enormous efficiencies by standardizing on Comverse digital recording across our contact center enterprise.''
``TeleSpectrum is a world-class provider of contact center services. We are proud to enter into this relationship and view TeleSpectrum's decision to standardize on Comverse's products as validation of our market leading position and visionary plans for the future,'' stated Dan Bodner, Comverse Infosys president and CEO.
About TeleSpectrum
With headquarters in King of Prussia, Pa., TeleSpectrum Worldwide Inc. is a premier provider of multi-channel customer relationship management (CRM) solutions for Global 2000 companies in industries including financial services, telecommunications, technology, insurance, utilities, healthcare/pharmaceutical, and government. Through its traditional contact center offerings and powerful e-business platform, ChannelCare, TeleSpectrum has the capability to manage the multiple channels of customer contact: phone, Web, email and fax. The company presently operates approximately 6,000 workstations in 31 call centers, and employs over 9,000 people in the United States, Canada and United Kingdom. To learn more about TeleSpectrum and its capabilities, reference the company's Web site at www.telespectrum.com.
About Comverse Infosys Inc.
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For more information on Comverse Infosys Inc., visit Comverse at www.cominfosys.com.
About Comverse Technology Inc.
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Visit Comverse Technology's Web site at comverse.com.
ChannelCare is a service mark of TeleSpectrum Worldwide Inc. |
