Quintus Corporation and Ziptone Team to Offer Electronic Customer Relationship Management Services for eBusinesses
FREMONT, Calif. and CEDAR KNOLLS, N.J.--(BUSINESS WIRE)--Oct. 18, 2000--Quintus Corporation (Nasdaq:QNTS), a provider of industry-leading contact center solutions for electronic customer relationship management (eCRM), and Ziptone, LLC, a provider of next generation, online customer support for e-businesses, today announced a strategic alliance and joint marketing agreement. Under the agreement, Ziptone will provide the Quintus eContact(TM) Suite of eCRM software through its hosted ASP site and outsourced services. The companies will work closely together with customers to ensure the right eCRM solution -- whether in-house or outsourced -- is implemented to meet customer needs.
"This alliance further extends Ziptone's commitment to provide industry-leading, comprehensive and cost-efficient tools for customer service, which are ever more important as e-businesses continue to enhance and extend the services they provide their online customers," said Jim Schacht, president and CEO of Ziptone. "Quintus' eContact Suite enables us to provide the full range of eCRM services and solutions, leaving our clients free to focus on their core businesses."
The Quintus eContact Suite enables companies to integrate customer service across multiple communications channels, including Web chat and collaboration, email and voice-over-IP, as well as through traditional telephone call centers. Implementing this eCRM solution through Ziptone's ASP service enabl s businesses to quickly provide multi-channel customer support in a cost-efficient manner. Businesses can depend on Ziptone to integrate, host, manage and upgrade t eir customer relationship software and, if necessary, provide agent resources to support sales, service and telemarketing departments.
"Today's companies, whether pure-play e-commerce companies or brick and mortar companies expanding to the Internet, understand that integrating customer service across communication channels is a critical success factor for delivering premier customer service," said Paul Bartlett, Quintus COO. "Our partnership with Ziptone illustrates Quintus' continued efforts to offer our customers the widest range of outsourcing options for managing customer relationships and maximizing revenue potential."
Quintus' eContact Suite
The Quintus eContact Suite is a portfolio of integrated software products that provides a company with greater knowledge of its customers, resulting in increased sales opportunities and lower overall support costs. Quintus eContact provides powerful personalization, routing, management, and reporting for every customer interaction across all communication channels, including the Internet, email, and telephone. Quintus eContact includes market-leading CRM applications, email management, web-based eService, and computer telephony integration (CTI), all integrated within a scalable and flexible customer management environment. With Quintus eContact, companies can deliver consistently high levels of service at all points of contact -- whenever and however the customer demands.
About Quintus Corporation
Quintus Corporation (Nasdaq:QNTS) provides a comprehensive electronic customer relationship management (eCRM) solution that enables companies to increase revenue potential by improving customer satisfaction and loyalty. A technology innovator, Quintus offers products that manage all customer interactions, such as customer orders, inquiries and service requests, and allow delivery of consistent customer service across multiple communication channels, including the Internet, e-mail and telephone. Quintus is based in Fremont, Calif. with additional(offices throughout North America, Europe and Asia. For more information, call 800/337-8941, e-mail sales@quintus.com or access via the Internet at www.quintus.com.
About Ziptone, LLC
Ziptone is a next generation provider of eCRM solutions for e-businesses delivered to companies through outsourced, hosted (ASP), or co-sourced solutions. The company offers a suite of services that facilitates commerce and customer service through cus omized, integrated applications of traditional voice, chat, collaboration, e-mail, and/or FAQs. Its services are used by companies wishing to enhance and extend the online support services they provide their customers, employees or suppliers over the Internet, Intranets or Extranets.
For more information on Ziptone, call 888/ZIPTONE (888/947-8663), or visit the company's Web site at ziptone.com.
The statements contained in this press release that are not purely historical are forward-looking statements within the meaning of Section 21E of the Securities and Exchange Act of 1934, including statements regarding Quintus Corporation's expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding future sales and product implementations. Quintus Corporation's actual results and the timing of certain events may differ significantly from the results discussed in the forward-looking statements.
Note to Editors: Quintus eContact is a trademark and Quintus is a registered trademark of Quintus Corporation. All other product and company names mentioned are the property of their respective owners
CONTACT:
Quintus Corporation
Dana Dye, 510/624-8750
dana.dye@quintus.com
or
Bailiwick Company
Debra Kline, 609/397-4880
deborah@bailiwickpr.com
or
FitzGerald Communications Inc.
Cherity Morrison, 415/986-9500
cmorrison@fitzgerald.com
KEYWORD: CALIFORNIA NEW JERSEY
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