Kana and answerthink To Provide eRM Solutions to an Expanding List of e-Businesses
Rapidly Growing eBusiness Sevices Provider Chooses Kana's Internet-Architected Solutions To Serve Its Customers
REDWOOD CITY, Calif.--(BUSINESS WIRE)--Oct. 24, 2000-- Kana Communications, Inc. (NASDAQ:KANA - news), a leading provider of enterprise relationship management (eRM) solutions, and answerthink, inc. (NASDAQ:ANSR - news), a leading eBusiness services provider, announced today that answerthink has joined Kana's Alliance Partner program. The relationship will allow answerthink to integrate Kana's entire suite of Internet-architected solutions with its intellectual capital and technology skill sets. Enabling eBusiness clients to develop more beneficial relationships with customers, partners and the enterprise by leveraging the power of the Internet.
answerthink, with more than 1500 consultants, provides comprehensive eBusiness strategy, marketing and technology-enabled solutions specifically for the Internet-driven marketplace.
By using Kana's eRM solutions, answerthink customers will gain significant advantages in building and strengthening business relationships throughout the enterprise. Kana solutions enable companies to interact with customers over any channel, manage relationships, and personalize communication and service. Kana solutions are Web-architected to be highly scalable and expand along with a company's growth. Kana offers a complete package of communications and e-business applications allowing answerthink to create specialized solutions for each customer.
``We're constantly evaluating solutions, and Kana is really exceptional,'' said Lee White, managing director at answerthink. ``Kana products not only perform well, but we can fully integrate a comprehensive package. This relationship strengthens our ability to deliver powerful eBusiness solutions so our customers can build customer loyalty while expanding their core businesses.''
``Our goal is to change the traditional approach to customer support,'' said Ian Cavanagh, vice president of business development for Kana. ``These kinds of strategic relationships with well-chosen partners enable us to provide a strong foundation for worldwide eBusiness growth.''
About answerthink, inc.
answerthink, inc. (www.answerthink.com) provides comprehensive eBusiness strategy, marketing and technology-enabled solutions focused on the emerging digital marketplace. As an eBusiness leader, the Company offers a wide range of integrated solutions, including best practices benchmarking, eBusiness strategy and architecture, interactive marketing and design, business applications and technology integration. answerthink's solutions span all functional areas of a company including supply chain, sales and marketing, customer support, finance, human resources, information technology and procurement as well as a line of business specialty markets such as retail, life sciences, and financial services. Founded in 1997, answerthink has over 1,800 associates and offices in 17 cities throughout the U.S and in Europe.
About Kana Communications Inc.
Kana Communications, Inc. (NASDAQ: KANA - news), a leading provider of Internet-architected enterprise relationship management solutions, delivers a broad range of world-class, integrated e-business and interaction applications with a modular and scalable platform for both Internet and Global 2000 companies. Kana solutions deliver personal portals that offer customers, partners and the enterprise a global view of their communications and relationships. This global view includes managing the full set of communications channels such as e-mail, Web, chat, instant message, VOIP, phone and person-to-person, as well as e-business and communications applications to integrate the marketing, sales and service functions. This full-service suite enables e-businesses to compete and succeed in today's customer-driven economy. For more information about the solutions found in more than 800 companies, including 8 of the 10 most trafficked Web sites, please visit Kana at kana.com.
Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and product names may be trademarks of their respective owners.
Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995: Information in this release that involves Kana's projections, expectations, beliefs, hopes, plans, intentions or strategies regarding the future are forward-looking statements that involve risks and uncertainties. These statements include statements about Kana's strategies in the marketplace, its market position and its relationship with customers. All forward-looking statements included in this release are based upon information available to Kana as of the date of the release, and we assume no obligation to update any such forward-looking statement. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to, competition, the successful integration of Silknet, increased competition due to Kana's expanded product offering, risks associated with the evolving and varying demand for eRM, eCRM, customer communication and similar software, our ability to expand our operations, acceptance of email and the Internet as a communications medium, litigation over property rights, and general economic factors. These and other factors are risks associated with our business that may affect our operating results are discussed in the Company's filings with the Securities and Exchange Commission (``SEC''), including our most recent annual report on Form 10-K and quarterly report on Form 10-Q.
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Contact:
Kana Communications Inc.
Kyle F. Flaherty, 603/665-1308
kyle.flaherty@kana.com
or
Blanc and Otus
Nadine Andrakin, 650/962-4750
nandrakin@blancandotus.com |
