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To: bosquedog who wrote (12845)	10/28/2000 10:31:56 AM
From: Susie924	Read Replies (3) of 110652

The reason that I think it's the modem is because I never had this problem before with my old computer which used the same phone line and I have used different ISP's (3 of them) and it happens with all of them. Dell will not replace the modem until they have exhausted all trouble shooting. I am at the point now where I am about ready to go out and buy a new modem myself just to see if that's the problem Seven months of trouble shooting is starting to take it's toll on me. I would never ever recommend Dell to anyone. Even if the products are good, their customer service is terrible! JMO Susie

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