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To: Susie924 who wrote (12844)	10/28/2000 12:37:23 PM
From: Gottfried	of 110653

Susie, I used to have big time trouble with frequent modem drops, mainly right after connecting. Spent months trying to find a remedy. Nothing helped. This happened with TWO ISPs. Then I switched to MSN and the drops stopped. I'm NOT saying MSN is superior. But it does not [well, almost never :)] drop connections. That probably depends partly on the local ISP hardware. So it may be different at other MSN locations. There is a modem test right in Win98. Go to MyComputer>control panel>double click modems and click the diagnostics tab. If the modem test [make sure the modem is NOT in use before you do that] is OK, I'd try another ISP. Alta Vista and Juno, both free, work well for me. Tech support ALWAYS blames your modem, but I found it is usually something else. Gottfried

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