CoPort Technologies Selects Answers.com To Achieve Higher Levels of Online
Customer Service
Business Editors & Multimedia Writers
PASADENA, Calif.--(BUSINESS WIRE)--Oct. 31, 2000--Answers.com(R)
Inc., today announced that CoPort Technologies, a Los Angeles-based
Internet marketing company, has purchased Answers.com's self-service
Q&A product to deliver online customer service for CoPort's Carebar
division.
Carebar offers content and services to consumers through its
microportal, CareBar(TM), which benefits non-profit organizations.
Revenues from Carebar support participating organizations, allowing
consumers to choose from a wide spectrum of charities.
As more companies are realizing the need to add customer service
features to their Web sites, Carebar turned to Answers.com to have the
ability to provide consistent and accurate answers to their customers'
questions.
Drew Palmer, Carebar's president and CEO, said, "Answers.com's
solutions will enable us to provide the high standard of customer
service that we demand of ourselves and that our supporters deserve."
Bill Fogg, Answers.com's CEO said, "Carebar's selection of
Answers.com is significant because it shows how we can help various
types of organizations achieve their e-Commerce goals." Fogg added,
"Our self-service product will help Carebar cut operating costs by
delivering customer support as cost-effectively as possible."
People can visit Carebar's Web site, www.carebar.org, and ask
questions like "What types of educational programs does Carebar
support?" and "How do I add Carebar to my site?" Answers.com's product
will provide accurate responses to these questions (as well as many
others), which avoids employees from answering these questions via
email, phone, or other costly customer service channels.
About Answers.com
Answers.com (http://www.answers.com) is a provider of online
customer service tools that help businesses of all sizes manage
inquiry volume, minimize costs and maximize customer satisfaction.
Through their advanced question and answer technology, Answers.com
provides the best tools for online customer service support. Simply
put, it allows any company's Web site visitors quickly find real
answers to their questions -- 24 hours a day, seven days a week.
Established in 1996 by idealab!, Answers.com was recently acquired
and relaunched by Net Shepherd, Inc. to target the
business-to-business market. Current customers include GE Plastics
(www.askedison.com), PE Care (www.pecare.com), homeDiscover
(www.homediscover.com), !hey Software (www.heyinc.com), CareerBuilder,
Inc. (www.careerbuilder.com) and NetPreSys (www.netpresys.com).
About CoPort Technologies
Founded in January 2000, CoPort Technologies Inc.,
(www.coport.com) creates innovative technologies that enhance the
Internet experience and redefine intranet communications. CoPort
Technologies is privately held and based in Los Angeles, California.
--30--KB/la*
CONTACT: Answers.com
Nick Johnston, 626/817-9889
nick@Answers.com
KEYWORD: CALIFORNIA
INDUSTRY KEYWORD: ADVERTISING/MARKETING INTERNET E-COMMERCE
ELECTRONIC GAMES/MULTIMEDIA MARKETING AGREEMENTS MERGERS/ACQ
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Oct-31-2000 07:08 GMT
Source BW Business Wire |
