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Non-Tech : First Alert and Insight Software

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To: Cash who wrote (87)	11/10/2000 6:51:59 PM
From: -	Read Replies (2) of 96

re: sharp degradation in Neovest's FA support quality? - Has anyone else notice a change in the support personell at Neovest? I have always been able to call in and get a sharp support person, with a good attitude to resolve technical problems. I expect this with expensive, leased software. This week, I received bascially the "blow-off" treatment on two calls to support, one followed by a lame email a day later... and a bad attitude from them. Have things changed since the acquisition? I'm hearing the same thing from a friend in Texas. Been a customer 3 years, don't want to leave them - but there's a lot of NeoVest competition just about to arrive! Steve

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