Carnegie Group and Versatility Partner to Service Call
Center Customers
Carnegie Group to Provide Integration and Project Management Services
For Versatility Call Center Solutions
PITTSBURGH, and FAIRFAX, Va., May 22 /PRNewswire/ -- Software developer Carnegie
Group, Inc. (Nasdaq:CGIX) announced today that it has signed an agreement to partner with
Versatility Inc. (Nasdaq:VERS), a leading provider of open, CTI-enabled customer interaction
software for teleservicing, telesales and telemarketing call center solutions. Under the terms of this
agreement, Carnegie Group will provide systems integration and project management services to
Versatility customers. The partnership combines the features of Versatility's software with
Carnegie Group's experience integrating and customizing applications for unique user
environments.
``We're very pleased to partner with Versatility. Versatility brings a depth and breadth of
experience to the table, with a complete suite of CTI-enabled customer interaction solutions that
meet the needs of our key markets,'' said Dennis Yablonsky, Carnegie Group president and CEO.
``This partnership offers Carnegie Group both a new business opportunity and the chance to apply
our user-centered, intelligent software solutions to a leading customer interaction software
solution.''
``We established a relationship with Carnegie Group because we believe they will deliver high
quality service to our customers,'' said Ron Charnock, president and CEO, Versatility. ``Carnegie
Group brings an exceptionally balanced skill set of systems integration and project management
capabilities, as well as expertise in the financial services, health care, manufacturing and
telecommunications industries.''
About Carnegie Group and Versatility
Carnegie Group, Inc. provides client/server software development services that integrate advanced
user-centered, intelligent software technologies with clients' existing computing infrastructures to
automate and enhance complex business processes. The Company performs business and
technical consulting, custom software development and systems integration services to improve
clients' productivity and market position in two business areas: customer interaction; and logistics,
planning and scheduling.
Within these areas, the Company targets its services to clients in the financial services, government,
manufacturing and telecommunications industries. Major customers include BellSouth
Telecommunications, Inc., Caterpillar Inc., First USA Bank, Gulf States Steel, Inc., Highmark
Blue Cross Blue Shield, IBM Printing Systems Company, Philips Medical Systems, Reuters
America Inc., the United States Army Research Laboratory, the United States Transportation
Command, and U S West Communications, Inc.
Carnegie Group, Inc. can be reached via the World Wide Web at cgi.com.
Versatility Inc. is a leader in providing sophisticated software and services that can turn call centers
into profit centers, and every call from a new or existing customer into a potential sale. Versatility is
publicly traded on Nasdaq under the symbol VERS and its customers include AT&T, Airtel,
Avantel, British Telecommunications Plc. (BT), Lucent Technologies, Mellon Bank, Sanwa Bank
California, Citicorp and Chase Bank. Versatility can be reached at 1-800-VERSATILE
(1-800-837-7284 extension: 111) or via the World Wide Web at versatility.com.
Versatility is a trademark of Versatility Inc. All other trademarks contained herein are the property
of their respective owners.
SOURCE: Carnegie Group, Inc.
More news for referenced ticker symbols: CGIX, VERS, and related industries: computer,
internet.
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