Global Logistics Provider TNT Post Group Selects Customer Relationship Management Software from Industri-Matematik
MT. LAUREL, N.J.--(BUSINESS WIRE)--Nov. 30, 2000--Industri-Matematik International Corp. (NASDAQ: IMIC) today announced TNT Post Group N.V. (TPG), one of the largest logistics service providers in the world, has selected its VIVALDI(TM)software for a global customer relationship management (CRM) system.
TPG, headquartered in Amsterdam, the Netherlands, operates in more than 200 countries and provides mail, express and logistics services. It will deploy VIVALDI contact center capabilities to manage inbound and outbound interactions with customers. Additionally, TPG will use VIVALDI marketing and sales automation software to measure, monitor and modify sales campaigns as well as manage customer service operations. The first VIVALDI CRM implementation is now underway at TPG-Germany with a planned site of 1000 users.
"Enabling effective collaboration across our global logistics network to help TPG clients keep in touch with their customers and partners is a critical value-added service," said Eckard Gatzke, CEO at TPG-Germany. "VIVALDI will provide a fast time-to-market in standardizing our contact center capabilities to foster strong customer relationships on a global scale. Additionally, Industri-Matematik brings outstanding logistics expertise to deliver a solution that supports our logistics service provider requirements."
According to Stig Durlow, president and CEO at Industri-Matematik, "TPG has built a strong global leadership position based on high brand awareness and an impeccable reputation for customer service. This major win against a competitive field demonstrates the strong value proposition for VIVALDI fulfillment and customer service software for logistics providers looking to manage their virtual enterprises of customers and suppliers."
VIVALDI CRM software enables companies to manage all points of contact with customers - from pre-sales through fulfillment and after-sales service. Additionally, it has extensive marketing and sales automation capabilities that identify, profile and segment customers. VIVALDI integrates contact center and logistics operations to provide customers and suppliers with web access to the real-time status of orders. It also allows contact center agents to leverage current order status information to proactively address customer delivery issues as well as "cross-sell" and "up-sell" product.
About Industri-Matematik
Industri-Matematik International Corp. (www.im.se) provides high-performance fulfillment and customer service software solutions for B2B and B2C e-commerce. Its applications help companies achieve a Zero Inventory/100 Percent Visibility business model by replacing inventory with information to improve collaboration within a trading community and speed the movement of goods across a supply chain. Customers include market-leading companies such as British Airways, Carlton & United Breweries, Ericsson, FedEx Corp., Starbucks and Warner/Elektra/Atlantic as well as B2B and B2C e-commerce companies, including CoShopper.com and Electronic Business Partners (EBP).
"VIVALDI" is a trademark of Industri-Matematik International Corp. Other product and company names may be the trademarks of their respective owners.
The statements contained in this release that are not historical facts contain forward-looking information with respect to plans, projections or future performance of Industri-Matematik and further versions of its software products, the achievements of which involve certain risks and uncertainties, including, but not limited to, product demand and market acceptance risks, the effect of economic conditions particularly in its target markets, the impact of competitive products and pricing, product development, commercialization and technological difficulties and other uncertainties detailed in Industri-Matematik's filings with the Securities and Exchange Commission, particularly its Annual Report on Form 10-K filed in July 2000.
CONTACT:
Industri-Matematik
Richard Cardozo
(856) 793-4487
rica@im.se
or
Porter Novelli Convergence Group
Albie Jarvis or Dan Mees
(617) 450-4300
dan.mees@pnicg.com
or
Lippert/Heilshorn & Associates
John Heilshorn
(212) 838-3777
john@lhai.com
KEYWORD: NEW JERSEY
BW2179 NOV 30,2000
5:31 PACIFIC
8:31 EASTERN |
