BMC Software's SiteAngel Web Site Performance Monitoring Now Available in Greater China
Monday December 4 11:42am
Source: Dow Jones
HOUSTON--(BUSINESS WIRE)--Dec. 4, 2000--
Powerb@se and BMC Software First in Asia Pacific to Deliver
True End-to-End e-Business Management Services
BMC Software Inc. (Nasdaq:BMCS), the leading provider of e-business systems management, and Powerb@se, the data-center service of Pacific Century CyberWorks ("PCCW") (HKSE:0008), today announced a Memorandum of Understanding to deliver BMC's SiteAngel(TM) service.
The agreement makes BMC Software the first systems-management vendor in Asia-Pacific that can deliver true end-to-end e-business management services, while Powerb@se will provide facility-management services, re-selling the subscription-based service throughout the greater China region.
SiteAngel is an on-line Web site-performance monitoring service that delivers real-time monitoring in a seamless continuum from the customer-Web interface to the enterprise's back office. Powerb@se is the first company in the Asia-Pacific region to incorporate SiteAngel into its e-business management services as a value-added option.
"We are pleased to team up with BMC to provide value-added network-management solutions and professional services to e-business enterprises," said Joseph Ma, head of Data Center Services and Web Hosting for PCCW. "Our partnership also boosts Powerb@se's efforts to become Asia's leading provider of e-business infrastructure services to meet mission-critical corporate Internet operations."
Powerb@se will host all SiteAngel operations in a centralized application-measurement center and a reporting center. With this partnership, Powerb@se will offer additional value to clients, preparing them for the future of e-business. The venture also signifies Powerb@se's recognition that BMC Software is the leading vendor of e-business systems-management solutions.
"BMC Software and Powerb@se are a natural fit," said Mary Nugent, vice president and general manager of BMC Software's Service Provider Solutions unit. "By partnering, we can offer our global customers better management of their Web sites. SiteAngel provides customers with a unique competitive advantage, enabling them both to monitor proactively and simulate a customer's true end-to-end Web experience."
"The results of this agreement will enable e-business customers to benefit from both the shared and separate strengths of our respective expertise in providing Internet-hosting platforms and e-business management services. The partnership demonstrates that Powerb@se``s high standards of service quality and excellence in network architecture meet BMC's needs for superior performance and reliability for delivery of the SiteAngel service," she said.
With its industry-leading network infrastructure and extensive regional facilities in Hong Kong, Beijing, Shanghai and Taiwan, Powerb@se will enable BMC Software to deliver the SiteAngel service to clients throughout the greater China region.
Today's agreement is the result of an earlier joint implementation of a nerve center on the site of Powerb@se. The center, based on BMC Software's Service Assurance Center(TM) methodology, has enabled Powerb@se to streamline its operations by monitoring the availability of application services, how clients are using them and how the services are performing. SiteAngel marks the second BMC Software venture, giving Powerb@se the ability to extend its value in e-business.
"The partnership with Powerb@se signifies a major step of our strategic intent to become the leading e-business management solutions provider in Asia," said Daniel Chong, managing director, Greater China Region, BMC Software (HK) Ltd. "Indeed, both companies complement each other in terms of customers, technology-skill sets, solution and service offerings. Our ultimate goal is to help customers enhance their on-line Web site performance in the changing environment of the new e-economy."
BMC Software is the first company to combine service-level reporting from inside the data center and from outside the firewall on the Internet, providing the most comprehensive view of e-business service quality on the market today. When customers detect a targeted service level for an application or a given critical path transaction is not being met, they will use PATROL(R) to diagnose and correct the problem at its source. The combination of PATROL and the SiteAngel service allows companies to understand and optimize their e-business transactions.
About SiteAngel
SiteAngel measures and quantifies the true customer experience at a Web site by running automated interactions with the site from a remote location outside the firewall. SiteAngel produces reports for IT executives rating various aspects of a company's Web site from its customer's perspective. The yardsticks employed comprise total customer satisfaction, critical-path performance vs. goal (the percentage of time a Web site's critical paths meet their goals for a specified period of time), performance (average length of time it takes SiteAngel to complete its critical path), problem identification and resolution and back-end systems performance and stability.
SiteAngel:
-- Simulates the customer's true end-to-end experience at the
site;
-- Helps define quality standards and performance goals;
-- Produces executive reports and graphs that rate customer
satisfaction against defined goals; Tests and measures the
performance of static and dynamic pages;
-- Creates IT statistical reports and graphs for critical Web
measurement; and Tests back-end systems' interactions with the
Web site.
About PCCW Powerb@se
Powerb@se is a trademark of Pacific Century CyberWorks' (PCCW) corporate group under which PCCW provides data-center services. It is among the leading e-business infrastructure-service providers on an Internet-hosting platform designed for corporations with mission-critical Internet operations. Its carrier-class data centers provide exceptional security, connectivity, reliability and immediate round-the-clock support to ensure best-quality service is delivered. Further, Powerb@se offers comprehensive value-added network-management solutions and professional services to meet and exceed corporations' future expansion needs. Its infrastructure is managed through Internet data centers in Hong Kong, the PRC, Singapore and Taiwan.
Bringing together its local capabilities and extensive regional coverage with existing data centers, Powerb@se will extend its services to a range of major Asia cities.
About PCCW
Pacific Century CyberWorks, the Kong Hong Kong-listed technology flagship of the Pacific Century Group, is one of Asia's leading integrated communications companies. Building upon its market-leading position in Hong Kong, PCCW intends to accelerate growth throughout the Asia-Pacific region and create shareholder value by leveraging the synergies between several of its core businesses. Those businesses include: telecommunications services (PCCW-HKT); connectivity services; broadband interactive services (B2C); business-to-business services; infrastructure services; and data center/Web hosting services.
To learn more about PCCW, go to www.pcg-group.com
About BMC Software
One of the world's largest independent software vendors, BMC Software delivers the most comprehensive e-business systems-management software with the fastest guaranteed implementation. This Service Assurance(TM) strategy enhances the availability, performance and recoverability of companies' business-critical applications. Companies can use this management methodology to demonstrate their ability to deliver optimal service to their customers and partners by joining BMC Software OnSite(TM), a certification program which includes solution implementation and regular HealthChecks performed by BMC Software Professional Services.
Founded in 1980 and headquartered in Texas, USA, BMC Software is listed by both carried Standard & Poors and Forbes 500 with revenue exceeding US$1.7 billion in fiscal 2000. The company established its first Asia-Pacific office more than a decade ago and has since opened offices in Australia, China, Hong Kong, Japan, Korea, Malaysia, New Zealand, Singapore and Taiwan. The company uses a network of partnerships to augment service to customers across the region and the world. For more information, visit www.bmc.com
BMC Software, BMC Software OnSite, the BMC Software logos and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software Inc. All other trademarks or registered trademarks belong to their respective companies. (c) 2000 BMC Software Inc. All rights reserved.
CONTACT: BMC Software (US)
Jane McMillian, 713/918-2036
jane_mcmillian@bmc.com
or
BMC Software (HK) Ltd.
Winnie To, 2879 2232
Winnie_to@bmc.com
or
Powerb@se
Linda Lee, 2514 5028
Linda.lee@pcg-group.com
14:29 EST DECEMBER 4, 2000
dowjones.work.com |
