ALCATEL deploys the first center of Internet calls in
Czech Republic for Internet Online, leader ISP of the
country
Internet Online reinforces the quality of its client relationship thanks to Alcatel
OmniTouch
Internet OnLine (IOL), one of the principal providers of Internet access in Czech Republic,
chose the solution Alcatel OmniTouch for its center of calls based on the Web. This center
of calls is the first deployed in Czech Republic. It will make it possible IOL more quickly
to fulfill the increasing requirements of its customers, to improve the communications with
them and to better inform them about the services available.
Jiri Kysela, director of the services of support customer of IOL declares " the center of
Web calls from Alcatel allowed us to solve the problems of communication which we had
with our customers. Today, thanks to Alcatel, we have a modern tool to manage, plan and
optimize the processes of support customer while reinforcing the quality of our services ".
IOL chose Alcatel CWEB (Contact Center Web), which forms part of the solution Alcatel
OmniTouch, to meet the needs for a great number of users. The customers of IOL can thus
get information about the offers of Internet access, the services of classification etc by the
intermediary of the center of calls and its 30 agents. The center of contacts IOL is
accessible via the Web sites from IOL or by composing a specific number.
A Net surfer visiting the site www.iol.cz will find there all information relating to the company, and will be able to reach
directly the center of calls starting from the Web site For example, if a customer wishes to contact an agent IOL, it will
be enough for him to cliquer on the icon " Contact me " to come into contact immediately with an operator, that is to
say by e-mail (Cat) or telephone (Web Call Back). During the conversation, the agent can consult a Web page at the
same time as the customer (function of Co-navigation) and thus help it to find information which it seeks or to stress
certain pages likely to interest him. Internet OnLine proposes from now on to its customers reliable and fast services.
" Internet OnLine is the first company to use a center of calls in Czech Republic ", declared Michael Busek, sales
manager of Alcatel " We are pleased to have succeeded in only deploying a complete project within 8 week. Taking
into account the size of IOL and range of services suggested, it is a true exploit, not only for Alcatel, but especially for
the employees of IOL which took part in the whole of the project "
In connection with Internet OnLine
Internet OnLine, division of Czech Telecom, offers reliable an Internet access and of high quality on the whole of the
territory of the Czech republic thanks to the preferential rate 2000. The company proposes various accesses via the
switched network, the euroISDN, a solution of professional connection using of the specialized lines and, recently, the
technologies without wire most recent. The company also proposes services of itinérance (roaming) on Internet, of
access to the electronic mail via technology WAP, etc on October 1 2000, Internet OnLine launched a service services
of free Internet access baptized QUICK.cz, as well as a Web gate with the address www.quick.cz
In connection with Alcatel
With integrated solutions of communications voice-data, Alcatel builds the networks of the future. Its customers are as
well the operators, already established or new come on the market, that the companies and general public. Extremely of
120 000 paid and a turnover of 23 billion euros in 1999, Alcatel is present in more than 130 countries.
Contact press@www.alcatel.com |
