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Strategies & Market Trends : Bob Brinker: Market Savant & Radio Host
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To: Math Junkie who wrote (11256)12/22/2000 12:12:28 AM
From: Kirk ©  Read Replies (1) of 42834
 
I take it you have never worked a job where you serve the public? 8)

IF they feel they have been mistreated, it becomes a mission. Those that understand this and head it off quickly have wonderful customer loyalty and become great companies like HWP.... Others that don't ...need call screeners.

I used to sell paint at Montgomery Wards in High School (when they competed with Sears Hardware) and it is amazing what a free can of paint and a kind word can do to save you hours of headaches later on...
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