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Technology Stocks : LAST MILE TECHNOLOGIES - Let's Discuss Them Here
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To: Frank A. Coluccio who wrote (9902)12/23/2000 3:20:21 AM
From: Jorj X Mckie  Read Replies (2) of 12823
 
I'm not sure what you mean by "elevated to non-existence". From a user perspective, I expect dial tone when I pick up the receiver. The last time I can remember not having dial tone was a couple hours after the 1994 Northridge earthquake and that is because all of the receivers of all of the phones in the area went off hook and drained the batteries. I actually made a phone call 10 minutes after the earthquake and I was 1 mile from the epicenter. I consider my dial tone service to be fantastic.

However, my cable service goes out at least once a day (I have CNBC on in the background while I work) and even worse, I only get the Comedy Central channel in about half the time and even then it is ghosted by one of the spanish stations. My HBO channel fades in and out from a perfect signal to almost pure snow. And after having the cable company out here about 5 times and after crawling the attic putting in brand new coax throughout my house, I have finally given up and ordered DirectTV.

Without reading the book, I can't be sure of what conclusions they reach, but I believe the perception, if not the facts, support the idea that the telco service is much more reliable than the cableco service. My example is only anecdotal, but do you think that the perception of the vast majority of the population is any different? I believe that reliability is critical and I believe that the perception of reliability is also important.
JXM
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