Genesys Recognized as Leader in North American CTI
Software Market
Frost & Sullivan Market Engineering Award Honors Industry Excellence
SAN FRANCISCO, Jan. 15 /PRNewswire/ -- Genesys Telecommunications Laboratories, Inc., an independent, wholly-owned
subsidiary of Alcatel (NYSE: ALA; Paris: CGEP.PA), today announced that it ranked number one in a rigorous competitive
analysis of computer telephony integration (CTI) software vendors serving the North American market. Genesys received Frost
& Sullivan's 2000 Market Engineering Leadership Award, which recognizes the company's leading market position, revenue
growth rates, profitability and market and technology innovation.
Genesys' product offerings, which include Internet Contact, Enterprise and Network Routing, Outbound Contact, Workforce
Management and Universal Workflow solutions, were rewarded for a variety of notable qualities. Critical factors Frost &
Sullivan cited as making Genesys the industry leader included its reputation for well-integrated implementations, ability to
support a multi-site and multimedia environments, and a tight integration with traditional and IP-based voice solutions.
``Genesys has maintained its leadership position in the CTI market through a combination of technology innovation and strong
product execution,'' said Katrina Howell, Program Leader, Customer Contact Technologies, Frost & Sullivan. ``The company has
also achieved significant lead-time over its competitors by expanding its product portfolio and offering multimedia solutions.
This lead-time will give Genesys a continued advantage in the market.
``Genesys is able to provide an underlying architecture that combines multiple contact center components into an integrated
offering. This complete Genesys solution allows end-user organizations to avoid the costs and complications associated with a
system composed of multiple point solutions,'' continued Howell. ``Additionally, it protects Genesys' customers' technology
investment by providing migration paths to future products and an open architecture that supports integrations with existing
applications.''
``We are pleased to receive this acknowledgment from Frost & Sullivan for our leadership in the market,'' said Ad Nederlof, CEO,
Genesys. ``We strive to provide our customers with the most advanced solutions in the increasingly competitive contact center
market, and this award underscores our continued success.''
To choose the recipient of this award, Frost & Sullivan analysts tracked vendors' revenue and market share within the industry.
This was achieved through interviews with all market participants and extensive secondary research of proprietary data sources.
Finally, the vendors were compared and ranked for relative position.
Frost & Sullivan
Frost & Sullivan, a global leader in international strategic market consulting and training, presents Market Engineering Awards
to companies that demonstrate the diligence, perseverance and dedication required to develop a successful business plan and
excel in the increasingly competitive global marketplace. Frost & Sullivan rigorously analyzes specific criteria to determine
Market Engineering Award recipients in a variety of regional and global market landscapes. Founded in 1961, Frost & Sullivan is
headquartered in San Jose, Calif., with offices located worldwide: New York, San Antonio, London, Paris, Frankfurt, Beijing,
Tokyo, Singapore, Mumbai and Kuala Lumpur. For further information, visit frost.com .
About Genesys
Genesys Telecommunications Laboratories, Inc., an independent wholly owned subsidiary of Alcatel, is the leading provider of
universal queue contact center solutions for complete customer relationship management. Genesys offers an integrated suite of
open, infrastructure-independent applications that manage interactions across all media types, networks and applications.
Headquartered in San Francisco, Genesys has served Global 2000 enterprises and major telecommunications carriers and service
providers worldwide for more than for 10 years. Today, Genesys has offices around the world and maintains a global network of
strategic partners, including IBM Global Services, Alcatel and Siemens. Visit www.genesyslab.com or call 888-GENESYS (in the
U.S.) for more information.
SOURCE: Genesys Telecommunications Laboratories, Inc. |
