To all: Yes, Cybercorp been going downhill ever since Schlob
buyout. I agree with many here on this thread. Cybercorp's
"duh-velopers" cannot get it right anymore. Cybertrader 1.7
was the last decent release. I'm using 3.006, and while it
has some good routing additions over 1.7, those things are
neutralized by other bugs that 1.7 did not have. 3.006
STILL does not display uptick/downtick arrows on the index
symbols in MarketView...and the duh-veloper I spoke to, his
name was "Apurva" actually told me "oh, those arrows are just cosmetic"...LOL! This shows a complete disconnect between what Direct Access traders need v.s. what the
"engineering types" think they need. I told them about that, and many other bugs in prior 3.0 releases, yet not ONE of those items has been fixed.
Then there was this past Friday a.m., at the EXACT second
the market opened, all my charts and Level 2 went black,
(and no, there was no problemo with my ISP connection)
just as I was about to short some Q's. So I call software
support and "Jason" answers...he tells me that data loss
at market open is (and I quote) "Perfectly normal".
He says "its because of the data spike when all the new data
comes in from the market open" LOLOLOL!!! "Well Jason", I say, "if your theory is correct, then we traders out here should not even bother logging on until 9:35 E.S.T., and just forget about trading the open, WHICH, btw, can offer
some of the best opportunities of the entire day, such as shorting gap-ups, or buying gap-downs, but of course, you wouldn't know anything about that, your just a Schlob-Bot
trained to say ANY B.S. to your customer in an impotent
attempt to just get them off the phone, so you can do exactly the same thing to the NEXT trader who calls with
some more legitimate questions". I'd say a "data spike" at
market open, that is sent to any client desktop, is a
Cybercorp server problem. Of COURSE there's gonna be a "data spike" at market open...FOOL.
Anywho, this is just one more example, out of countless I've
had in the past six months, of the incredibly DUMB and rude "customer service" folk that have begun to populate
the various "help desks" at Cybercorp.
And then, toss in the jaw-droppingly inaccurate mess that is Penson Financial (they show 87 unmatched trades in my full year 2000 P&L email report, and I closed out '00 FLAT...LOL...), and you have a broker-disaster-in-the-making. I am now searching for a new Direct Access broker,
as are others on this thread. Some years ago, when I began
trading thru Cybercorp, they were the best.
But like one of those funny $100 per share dotcoms that now trade at $1, Cybercorp has lost it, with about the same chance of recovery.
Oh yes, and say goodbye to my $80,000 per year in commissions. Hey, with just a dozen or so active traders leaving, that is a cool Million in losses for Cybercorp.
And I'll bet a LOT more than a dozen will leave, as they begin to find out what's what. And as the word spreads, via the power of the internet, they will NOT be able to replace those traders. Ouch!, that's gotta HURT, Cybercorp! ggg!!! |
