Comverse Infosys First To Receive Nortel Networks' Compatible Product Certificate
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Thursday February 8, 8:04 am Eastern Time
Press Release
Comverse Infosys First To Receive Nortel Networks' Compatible Product Certificate
Nortel Networks Certifies Comverse Infosys' Recording and Quality Monitoring Solutions
WOODBURY, N.Y.--(BUSINESS WIRE)--Feb. 8, 2001--Comverse Infosys, Inc., a subsidiary of Comverse Technology, Inc. (Nasdaq:CMVT - news) and a global leader in multimedia recording and monitoring systems for contact centers, telecom network providers, CRM and e-commerce, announced today that its recording and quality monitoring solutions are the first to have been certified for compatibility with the Nortel Networks(TM) Meridian(TM) 1 PBX and the Symposium(TM) Call Center Server.
Comverse Infosys, a member of the Nortel Networks Developer Program, successfully passed testing on ULTRA(TM) 6.7, a multi-application recording solution; Mentor(TM) 2.1, a quality monitoring solution; and ULTRASelect(TM) 3.0, a comprehensive application suite for monitoring, measuring and managing quality in contact centers. ULTRA also received certification for compatibility with Nortel Networks' Meridian 1 PBX in Europe.
``Comverse applauds Nortel Networks' establishment of a certification program and testing lab for product compatibility to their platforms,'' stated Dan Bodner, President and CEO of Comverse Infosys, Inc. ``Such programs enhance the industry and provide customers compatibility verification in advance of purchase.''
Comverse Infosys is the first vendor to pass Nortel Networks' formal Compatibility Testing Program. To be awarded the Nortel Networks Certificate of Compatibility, a product must pass testing on integration, functionality and stability. Certification indicates to customers that the product will work on their Nortel Networks platform, and grants Comverse Infosys the right to use the Nortel Networks Compatible Product brandmark on sales collateral and marketing materials pertaining to the awarded products.
Together, offerings by Nortel Networks and Comverse Infosys will provide integrated eBusiness customer experience digital recording and management solutions that enable enterprises to better understand and manage their customer relationships through timely, personalized service and support.
Customer Xperience Management(TM) is the key for understanding customers, utilizing the content and context of the recordings to take strategic actions within the business. Nortel Networks' eBusiness applications, when combined with Comverse Infosys' ULTRA systems, offer solutions that enable customer contact centers to effectively monitor the complete customer experience, agent performance effectiveness, and transactional accuracy. This allows the business to build customer satisfaction and loyalty and to achieve the highest possible levels of return on relationship.
About Comverse Infosys, Inc.
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visit Comverse at www.cominfosys.com.
About Comverse Technology, Inc.
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Visit Comverse Technology's web site at comverse.com.
Customer Xperience Management, Mentor, ULTRA and ULTRASelect are trademarks of Comverse Infosys, Inc. Meridian, Nortel Networks and Symposium are trademarks of Nortel Networks. All other registered trademarks and trademarks are the properties of their respective owners.
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