re: NetApp and IBM Global Services...
I would put very, very little faith in this "agreement".
I am very familiar with IBM Global Services...IMHO, their primary job is to charge their customers as much as they can for their "services", while providing as little actual support as possible, and simultaneously generating sufficient documentation to protect themselves against any legal claims that they are in any way at fault for any problem which may occur. If any actual work happens to pop out the back end of the process, that's considered a happy side-benefit.
Their OTHER job is to get IBM equipment into the datacenters with which they're involved.
In my work world, we have already been told that we will have to justify why we don't want to use IBM gear when we're requesting new hardware. If we can't support our claims to IBM's satisfaction, it's "goodbye Sun/HP/whaterver, HELLOOO Big Blue!" (Actually, their boxes are black, but that's besides the point...)
"Gee, Steve, tell us how you really feel about it!"
Don't get me started...
:-((
Steve |
