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Pastimes : Computer Learning

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To: Cheeky Kid who wrote (16361)	2/16/2001 10:24:59 AM
From: PMS Witch	Read Replies (1) of 110631

...You seem to have a role in tech support... Nope! Never did. But I came really close. I was a developer in a small computer department and when the support people were hit with tidal-waves of stupidity I'd handle some of the more difficult calls. When I say difficult calls, the difficulty would stem from the caller and not the problem they were calling about. I was blessed with the ability to laugh and not become upset after receiving a profoundly abusive monologue. I created a check list of cuss words and insults and would at times remind the callers of any they forgot to use. (This really put them into overdrive!) In almost every case, they could find the cause of the difficulty by looking in a mirror. As time went by, the people in my department would refuse to accept calls from certain people, forcing the switchboard people to put these callers through to me. Eventually, I gained a following as well as a reputation. Computer training was added to my responsibilities. I enjoyed this role because I really always wanted to be a comedian and now I had the chance; and with a captive audience too. I peppered my presentations with stories about what idiots I encountered. I wrote my material to be entertaining as well as informative. Eventually, company executives who had nothing to do with computers at all were attending my classes for fun. Despite the light hearted presentation, the material was absorbed and support calls were reduced. The training classes are the only part of working life I view fondly since retiring. Cheers, PW.

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