>> We're exploring the possibility of adding another new program, though it won't be added at this time. The CME also is adding a new exchange fee program, which involves E-Mini S&P 500, the E-Mini Nasdaq 100 and the FORTUNE e-50 Index futures and options for real-time at a reduced rate. We're reviewing it for possible later implementation
What this really says, is this
The exchange will allow you to distribute a limited selection of CME data to customers for a much smaller fee, but you are to damn lazy to implement it, so you will just make us coff up the full fee instead of the lower fee, if all we want is the data in the reduced set.
This is what i would call a fine example of 'ignoring customer requirements', and just doing whatever is the absolute least implementation effort possible. I look at the emini data for the last couple weeks, not likely i'll coff up for that, it's broken anyays. Just what i need, 60 dollars in charges for incorrect data.
I'm able to tolerate some 'hiccups' as systems are upgraded, thats typical in the networking world. But blatant disregard for customer requirements, no, that's not tolerable. I need the data from the emini, and i need it correct. I'll pay for what i need, but i'm not gonna pony up for the entire CME just because you are to lazy to implement the new options for data subscriptions. If quote.com gonna make me pony up 60 bucks for the entire CME just to get the emini, when the exchange has an option to get it a lot cheaper, it becomes an issue of principle, and it's time to find a new data supplier if this one isn't going to even make any attempt to look after it's customers in a manner acceptable to them.
I've been patient, but this will become the straw that breaks the camel's back. |
