Market Gems-Trading Strong Earnings Growth and Momentum Message Board

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Strategies & Market Trends : Market Gems-Trading Strong Earnings Growth and Momentum

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To: Jenna who started this subject	3/6/2001 7:24:36 AM
From: greenehugh	of 6445

Subj: QCharts connectivity Date: 3/5/01 9:48:45 PM Eastern Standard Time From: staff@elvis.quote.com (Quote.com Qcharts Team) Reply-to: ar@quote.com Attention Qcharts users: We've recently been experiencing client connectivity issues. Affected users are those running older versions of QCharts and clients who have downloaded the new beta version available as of February 12th. Please follow these steps to correct the problem: 1) Shutdown QCharts. 2) Right click the icon that you use to start QCharts. 3) Left click properties. Under the tab "Shortcut", please make a note of the directory information found in the field "Target". 4) Left click on the button "Find Target" toward the bottom of this window. 5) Find the file ContinuumClient.ini, the file name might be truncated due to the column size, for example "ContinuumC" and/or it may not show the extension ".ini" The best identifier is that the icon representing the file is a "Notepad with a gold circle". 6) Delete the file ContinuumClient.ini - Right click the file and left click delete. Make sure that you are running the latest ContinuumClient.dll file. You may download it here quote.com 7) It may take a few moments after you click this link before a connection is established. When the window activates, please click on the choice "Run this program from its current location" then ok. Click Yes on the "Security Warning", as it is a secure site. The installation program will start and show a disclaimer at the "Welcome", click next. At thenext window, "Choose Destination Location", verify that the Destination Folder matches the directory information from "Step #3" above, then click next all the way through. 8) Restart QCharts - you will have to re-input your username and password make sure that they are in lowercase. Firewall users: If you are behind a Firewall and are pointed at one of the Mountain View servers you will need to use one of the Sunnyvale addresses instead. You should verify your best connection with Ping or a similar connectivity diagnosing application. Thank you, Quote.com Technical Support

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