New T&T Signed Dead Man Up for Phone Service, Paper Says
By Kelvin Chan
Hong Kong, March 17 (Bloomberg) -- Pacific Century CyberWorks Ltd., Hong Kong's dominant fixed-line phone operator, complained that rival New T&T Ltd. forged a dead man's signature to win over one of its customers, the South China Morning Post reported, citing CyberWorks' complaint to the government.
CyberWorks filed a claim with the Office of the Telecommunications Authority that staff from New T&T, Hong Kong's second-biggest fixed-line phone operator, visited one of its customers in January and offered to switch her phone service, the paper said.
CyberWorks later received from the customer a written request to switch services that contained the forged signature of the woman's husband, who died in 1998, the paper said. OFTA is investigating whether New T&T breached the Telecommunications Ordinance, the paper said.
Tony Cheung, New T&T's marketing director, blamed the incident on a miscommunication. He said the elderly woman is illiterate and asked the sales agent to sign the request using the name of her dead husband, who was registered as the holder of the CyberWorks account, the paper said.
New T&T is a unit owned by Wharf (Holdings) Ltd., which invests in property, ports and telecommunications. Wharf shares fell 55 cents, or 2.6 percent, to HK$20.60.
(South China Morning Post, 3-17, p.3.) For the newspaper's Web site, click on: {CNMP }
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