Epicor Helps Businesses Maximize Customer Relationships With Content Rich Enterprise Information Portal
Epicor ePortal Empowers Customer Self-Service with Compelling Gateway To Critical Information
biz.yahoo.com
IRVINE, Calif., April 2 /PRNewswire/ -- In a move to meet customer demand for self-service and extend the power of its integrated end-to-end enterprise and eBusiness suite, ``e by Epicor'', Epicor Software Corporation (Nasdaq: EPIC - news) today announced the next generation of its ePortal product, Epicor ePortal 4.0. Designed for midmarket companies, e by Epicor is a suite of products that integrates business operations across the enterprise. Epicor ePortal 4.0 is a comprehensive Web solution that allows customers access to critical business data found in e by Epicor through a browser, 24 x 7.
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The Internet has changed the way that businesses service customers. Companies are no longer confined by geography or time zones. Today's customer wants immediate, self-service access to information about their account, orders or shipment status, and support twenty-four hours a day, seven days a week. Epicor ePortal is an easy-to-deploy solution that provides businesses with this critical communication tool.
Epicor is one of the first providers of enterprise and eBusiness software to develop a portal product for the midmarket that is not a third-party solution. Epicor ePortal provides customers with a consistent and streamlined Web gateway to aggregated information that resides both within the enterprise such as order status, financial records and support calls and beyond. This not only provides a way for customers to help themselves, but also lowers support costs by reducing the number of phone calls and e-mails into call centers.
Epicor ePortal 4.0 has several new features that improve the overall power of e by Epicor. Pre-built queries to Epicor's eFrontOffice and eBackOffice Distribution and Financials speed and ease the creation of a personalized portal site. Common Internet tools allow easy tailoring of Epicor ePortal to reflect a corporate identity and extend a brand to the Web. In addition, an enhanced role based login for each customer ensures that customers only view information that pertains to them, protecting sensitive data. Epicor ePortal 4.0 also features a next-generation architecture based on Microsoft technology including Windows 2000 Advanced Server and the SQL Server 2000.NET Enterprise Server. The new architecture is designed to make Epicor ePortal integration to enterprise data seamless.
Companies such as AVCOM Technologies, Sun Microsystems' oldest and largest eIntegrator, place a high value on customer service. AVCOM deployed e by Epicor to integrate its front and back office operations. They want to continue to enhance their level of customer service and provide all order information online for customers to help themselves, and are planning to next implement Epicor ePortal.
``e by Epicor has helped our company improve service to our customers by becoming more efficient and proactive in the ways that we interact with them,'' said Mark Malone, controller for AVCOM. ``With Epicor ePortal we will be able to add another layer of service for our customers. It will allow us to direct customer inquiries to our Web site so that they can help themselves to order information and ultimately cut down on phone calls to our call center.''
``Service-oriented relationships continue to be a key concern for our midmarket customers,'' said John Hiraoka, senior vice president of marketing and business development for Epicor. ``With Epicor ePortal, our customers can take advantage of the Internet to provide another avenue of support. And, in some cases this extra layer of service can be a competitive advantage.'' |
