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Technology Stocks : Amazon.com, Inc. (AMZN)
AMZN 233.23+1.8%Nov 28 12:59 PM EST
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To: Glenn D. Rudolph who wrote (122892)4/4/2001 11:41:55 AM
From: manalagi  Read Replies (1) of 164684
 
Glenn: The following confirms your assertion that once custoners are accustomed to get free shipping from amazon, they expect that policy remains forever.

Customer reaction to Yahoo's recent decision to tack on listing fees
to its auctions, however, underscores how difficult it can be to begin
charging users for a service they have grown accustomed to receiving
for free.
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