>>Why? Large tasks need large organizations. Some tasks require massive investment, but will support only a limited number of those capital-intensive facilities.
Because of their abuse of the political process and raw economic power. I don't dislike them for being large, but for doing whatever it takes to get what they want, and they have more undue influence to do it and usually exercise it (campaign finance reform screams out loudly). They can typically afford the consumer protection regulations better than the small businesses, yet they often fight it tooth and nail. Then people die (Firestone, etc. etc.).
Like McCain said, when the politicians need some campaign dough, they get on the phone to their local CEO, and squeeze out a few hundred K's. Then when it comes time to write the next bill that may impact them, guess who has all the influence ?
And there's the privacy and data sharing information issues, which they do everything to obscure and make impossible for John Q. Public to maintain control of, without investing endless hours to request opting out etc.
If you pick the right small businesses to deal with, they go the extra mile in my experience. As for Alaska Airlines, I've had my worst flying experiences with them. Their experienced reservationists are the ones of which you have to beware !! My experience has been quite the opposite of yours. |
