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Non-Tech : Quote.com QCharts
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To: Doo who wrote (13471)4/12/2001 4:11:54 PM
From: ahhaha  Read Replies (2) of 17977
 
What they're doing is good. Adding capacity is good for the added circumstances of added volume. We haven't had any real good bull volume in several years. If that happens, the service will be kicked into a cocked hat, just when we need it the most. To us the value add comes when it's most difficult to deliver.

The key to handling that kind of situation is to offer a tier of service that you have to pay for when it isn't invoked, but delivers when it's most needed. This could be a good margin subset for the business model.

Other tiers help to keep the price down to most who don't use the service in the way that power users do and can't derive the return possible by such users. The power users need and deserve a different quality/capability delivery. Maybe there are four such levels of tiers.

Tiers raise prices to cool superfluous demand. When you have to pay you stop watching 500 symbols and your returns start rising. I challenge anyone to effectively use more than 30.

By only addressing the supply side, you invite Say's Law problems which undermine every aspect of the business. The question is how to practically institute such a tier structure? You can't put a meter on everyone's line, but there are effective ways to allocate resources.

Do I need to do QC's job in specifying them? I want them to do what I'd expect, being paid to deliver solutions.
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