That is evasion when they blame Nasdaq. The essential contract is between the client and TDW, and when TDW blocks the client from so much as a view of his account, they are in breach of that contract. They are in possession of your shares and your cash. You have entrusted them with it, and they are betraying your trust.
They will offer, after lengthy and creative telephone work on your part, to let you trade over the phone at Webroker prices. This is not enough of course, as you still cannot see your account to check confirmations and record order numbers and details from the Activity page.
To shove that contract in a client's face on a Monday morning completely without warning, and then to block him from his account until he signs it under duress, is intolerable, inexcuseable. I will not sign it. If they open up my account very soon and then choose to mail a copy of some contract they wish me to sign with some third party, allowing sufficient time for my lawyer to review it at his convenience, then I may, or may not, continue the account. and may, or may not, discontinue seeking satisfaction from the company by at least taking up as much time of their highest-priced help as possible.
TD Bank has an e*mail address to mailto:ombudsman@tdbank.ca
There is a TDW board; Subject 33699
A telephone number; Message 15677397
Don't just get mad. Get even. |
