I'm also thinking if Dell really wants to continue it's scorched earth pricing policy, selling AMD chips would help because it eliminates one more 'price advantage' that the competition might enjoy due to lower priced AMD chips...
John
PS - It's also become obvious to me that Dell service is now well entrenched in 'big company sclerosis'... I bought a Precision workstation back in April with three flat panel monitors and a quad monitor video card. I added a fourth flat panel about 3 weeks later, and that fourth LCD went blank a couple times a day. Dell service said 'call Matrox, they support it'. So I call Matrox (nice long distance phone call to Canada). They agree with me that it is a bad connector on the card, call Dell back to get a new card. I call Dell tech support, they order the card. Normally, you get these parts via Airborne in two days. A week later, no part. Call Dell tech support, they say call the 'status team'. I call the status team, they say the order has not even shipped, we will email the 'Dell graphics plus group', as this Matrox card is handled by them and not 'normal' Dell support. Three days go by, I call the 'status team', they tell me 'we have not gotten a response to our email'. I ask, 'do they have phones at the graphics plus group', and can 'I speak with a manager'. They say, we will get right on it and call you back. Two days later, no call. I call tech support and ask to speak with a manager. The support guy says, I'll follow up and call you back later today. Of course, they don't call back. I call the next day, they say the part has now been shipped. I receive the part 3 weeks after it was ordered and install it myself. All during this saga, I ask Dell how would they respond if their business system was not working correctly and the vendor took three weeks to get them the correct parts. Standard Dell response was 'Graphics plus works differently'. My response, 'I don't care about your internal dynamics, I want my system fixed'. Dell service gets a nice 'D' in my book. |
