Compaq Number One in Customer Satisfaction for Industry-Standard Servers
Monday May 21, 2:13 pm Eastern Time
Press Release
Compaq Number One in Customer Satisfaction for Industry-Standard Servers
TBR Study Cites Strengths in Key Areas of Enterprise Solutions, Server Management, Scalability and Ease-of-Installation
Compaq now ranks significantly higher than the nearest competitor, Dell Computer Corporation, who in contrast has slipped for three consecutive quarters.
Compaq is the only manufacturer in the study to exhibit positive growth in customer satisfaction ratings for both first quarter 2001 and fourth quarter 2000 in the server market. The study notes that, ``A striking aspect of this quarter's analysis is the great distance at which Compaq has exceeded the competition for parts availability, scalability, server management, and overall hardware reliability'' and in the consistency of its customers' satisfaction from quarter to quarter ``while its competitors continue to show vulnerability to eroding customer satisfaction for the second consecutive quarter.'' |
