Ask Jeeves Natural Language Technology Named as Finalist for 2001 Computerworld Honors
Chosen From Among 500 Companies, Ask Jeeves Recognized for Extraordinary Contribution to Customer Relationship Management
WASHINGTON and EMERYVILLE, Calif., Jun 4, 2001 /PRNewswire via COMTEX/ -- Ask Jeeves Business Solutions, a division of Ask Jeeves, Inc. (Nasdaq: ASKJ chart, msgs), today announced it was named as a finalist for the coveted 21st Century Achievement Award by the 2001 Computerworld Honors Program.
General Magic, Inc. (Nasdaq: GMGC chart, msgs) nominated Ask Jeeves Business Solutions in recognition of its contributions to the global information technology revolution and its impact on society. Through award-winning natural language navigation and business intelligence systems, Ask Jeeves Business Solutions provide corporations with an intuitive customer interface that simultaneously acts as a 24-hour customer focus group. This innovative combination of technologies and analytics helps companies learn from every question customers ask online while simultaneously connecting users with information about products and services they're looking for. General Magic and Ask Jeeves are working together to voice-enable Ask Jeeves Business Solutions to offer a natural language conversational interface for customers to get access to answers and information over any telephone.
"Finalists for 2001 Computerworld Honors represent those organizations whose use of information technology has been especially noteworthy for the originality of its conception, the breadth of its vision, and the significance of its benefit to society," said Patrick J. McGovern, chairman of the Computerworld Honors Program Chairmen's Committee.
Ask Jeeves Business Solutions was selected as one of six finalists in the Business & Related Services category. As a finalist, Ask Jeeves will be a guest of honor at formal ceremonies at the National Building Museum in Washington, D.C. on Monday, June 4, where one worldwide finalist from this category will be selected to receive the 21st Century Achievement Award. Nearly 1,000 guests will celebrate Ask Jeeves' achievements, including industry leaders and professionals, former award recipients, chairmen, judges, and representatives of the academic and diplomatic community from the nearly 40 countries represented by laureates in the fourteen-year-old program.
From more than 500 nominations submitted worldwide by the 100 industry chairmen and CEOs who serve on the program's Chairmen's Committee, 311 were honored as laureates at ceremonies held in San Francisco on April 8-9, 2001. Honorees were celebrated for their significant achievements in the use of IT to benefit mankind across the following 10 categories: Business and Related Services; Education and Academia; Environment, Energy and Agriculture; Finance, Insurance and Real Estate; Government and Non-Profit Organizations; Manufacturing; Media, Arts and Entertainment; Medicine; Science; and Transportation.
"It's an honor to receive the Committee's recognition for our use of natural language technology to deliver enterprise solutions," said Claudio Pinkus, president of Ask Jeeves Business Solutions. "This recognition speaks not only to the quality and execution of our technologies but their use in the enterprise where we have some of the world's leading corporations as customers. As products and services are increasingly evaluated based on their ability to deliver strong and fast return on investment, our technologies continue to deliver high value -- helping companies decrease support costs, gain critical customer insight and create strong, durable relationships with customers."
This year's collection includes innovative applications of technology from 34 states and 24 countries that have been archived in the Computerworld Honors collections. Additional information about the 2001 collection is available at www.cwheroes.org where the entire collection is available to scholars, researchers and the general public worldwide.
For interviews, tickets to events or further information, please contact Simone Ross at 617-357-1977.
About Ask Jeeves Business Solutions
Ask Jeeves Business Solutions is the leading provider of natural language navigation solutions that deliver essential customer intelligence. Through an intuitive, question-answering interface that connects customers with the information, products and services they are looking for, Ask Jeeves delivers critical, customer-driven information to corporations. This essential data enables companies worldwide to build profitable relationships with their customers, prospects and suppliers. By learning from every online customer interaction, Ask Jeeves Business Solutions help companies increase sales, decrease support costs, and guide product, sales and marketing strategies. Corporate customers including DaimlerChrysler, Dell, Ford Motor Company, Network Appliance, Nextel and Radio Shack use Ask Jeeves Business Solutions. A division of Ask Jeeves, Inc. based in Emeryville, Ask Jeeves Business Solutions may be contacted at www.corporate.ask.com or at 510-985-7400.
About the Computerworld Honors Program
The Computerworld Honors Program was created in 1988 when chairmen of the 100 leading IT companies saw the need to identify and celebrate the people making the most significant achievements in the use of IT for the benefit of mankind. These leaders agreed to work together to ensure that heroic individuals who were using IT to benefit society were remembered and that their innovative works were collected and preserved. The Computerworld Honors collections now encompass nearly 4,000 case studies submitted by laureates on six continents. The program annually provides copies of these case studies, along with oral histories, video biographies and other primary source materials on the history of IT to more than 140 museums, libraries, universities and research institutions worldwide.
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Source: Ask Jeeves, Inc.
Contact:
Michele Mehl, 901-380-9997, or mmehl@askjeeves.com, or
Jessica Hoffman, 510-985-8181, or jessica@askjeeves.com, both of Ask Jeeves,
Inc.
URL: cwheroes.org
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