RENTON, Wash.--(BUSINESS WIRE)--June 4, 2001--Webvan Group, Inc.
(Nasdaq:WBVN) announced today that it will offer same-day delivery for
its most frequent customers in the Greater Seattle Area. Effective
June 5, same-day delivery will be available to customers who earn
"platinum" or "gold" status in the "Webvan Rewards" loyalty program.
Qualified customers in the Seattle, SeaTac and Bellevue areas will be
able to place an order up until 12:00 Noon, Monday through Thursday,
and receive their orders between 5:00 p.m. and 9:30 p.m. that evening.
"Same day delivery service underscores Webvan's commitment to
maintain a steadfast focus on the customer," said Greg Kinney, vice
president and general manager for Webvan-Pacific Northwest. "A number
of our customers requested this service and we determined a
cost-effective way to bring this convenience to our customers, which
also enhances our overall value proposition in the Seattle market."
Webvan-Seattle's gold and platinum customers are the first group
of customers invited to test same day delivery. Webvan will test the
same day service concept in Seattle and will evaluate expanding the
offering to other markets.
"Webvan Rewards" is Webvan's way of thanking its most loyal
customers with additional benefits on top of the great service
customers have come to expect from Webvan. All Webvan customers are
automatically enrolled in the loyalty program and can qualify for
either gold or platinum status by earning points every time they shop
with Webvan. Once qualified, customers will receive increased savings,
special gifts and priority service. Platinum status is achieved after
accumulating 2,750 points during a program period, and gold status
requires an accumulation of 1,500 points. Customers receive one point
for every dollar they spend with Webvan and 100 bonus points for each
delivery over $100.
Webvan recently announced the company accomplished its technology
platform integration goals and is now operating in all of its markets
under a unified brand and Web store. Webvan's Seattle and Portland
markets were the last two of the five former HomeGrocer markets to
undergo the technology platform transition, which offers customers in
all markets added features and benefits and allows Webvan to run a
more efficient operation.
About Webvan
Webvan Group, Inc. is setting a new standard for Internet
retailing, combining the convenience of online shopping with a
personalized courier service that delivers products into customers'
homes within a timeframe of their choosing. Through its Web site,
webvan.com, Webvan offers a broad selection of quality
products at competitive prices. The company's relentless focus on
customer service, innovation, and value saves its customers time and
money. Webvan's corporate headquarters are located in Foster City, CA.
Page Two
Safe Harbor Statement under Private Securities Litigation Reform
Act of 1995: The statements contained in this press release that are
not historical facts, including statements relating to the anticipated
rollout and execution of our same day delivery service in the Seattle
market, the possibility of expanding such service into other markets
and the cost-effectiveness of such a service are forward-looking
statements that involve certain risks and uncertainties, including but
not limited to risks associated with the operational and technical
difficulties of implementing such same day delivery service, the risk
that the cost of such service may prove to be greater than expected,
the risk that the service may not be sustained in Seattle or
implemented in other markets and other uncertainties detailed in the
Company's filings with the Securities and Exchange Commission.
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CONTACT: Webvan
Gracy Kwon, 650/627-3695
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