Superquinn Supermarkets Appointed NCR Center of Excellence for Retail Technology in Europe
LONDON, June 5 /PRNewswire/ -- Superquinn supermarkets group, world renowned for innovation in customer service, is to become NCR Corporation's (NYSE: NCR - news) Center of Excellence for Europe.
NCR's latest technologies will be tested across Superquinn's network of 18 supermarkets, delivering improvements in service, operating margins and customer loyalty. Retailers across the world will be invited to Ireland to see the impact of technology on Superquinn's loyalty program SuperClub, in-store banking, in-store marketing, staff training, savings program and euro conversion. In addition, Superquinn executives will take part in a series of international events, sharing the results of their innovations with other retailers.
NCR's award-winning software, Advanced Store@Retail, will be installed in Superquinn shops and integrated with consumer-facing technology including NCR web kiosks and DecisioNet - NCR's electronic shelf label. NCR's Human Factors Engineering team will provide consulting services to ensure these technologies are easy for customers and staff to use. Under the agreement, NCR's new solutions will be released first to Superquinn and tested at its shops.
Commenting on the announcement Senator Feargal Quinn, executive chairman of Superquinn said, ``We are dedicated to the highest standards of customer service. Superquinn is always looking for new ways to understand our customers' needs better and deliver what they want faster. Becoming NCR's Center of Excellence represents a significant commitment to ensuring that we have state-of-the-art technology that will improve our customers' shopping experience.''
Superquinn's status as NCR's Center of Excellence follows the integration of NCR kiosks for TUSA, the in-store bank in Superquinn shops. Customers can use kiosks to make account inquiries, transfer funds and access information on financial products. Superquinn has also installed NCR's point-of-sale (POS) solutions and bi-optic scanners and has used professional services to develop storewide software solutions.
``Over the years retailers across the globe have learned from Superquinn's innovations,'' said Alberto Camuri, vice president of NCR's Retail Solutions Division for Europe, Middle East, Africa, South Asia and Pacific. ``I believe retailers will now see a leading and comprehensive example of how technology can add real value to the business, not only by tackling issues such as customer loyalty and labor shortages, but also regulatory requirements such as euro conversion.''
Superquinn's Advanced Store@Retail installation signals the increasing penetration of the NCR solution in the European market. NCR Advanced Store@Retail is designed for retailers in Europe, the Middle East, Africa, and South Asia Pacific, and is a member of NCR's Advanced Store family of POS applications. Advanced Store applications are currently installed on over 100,000 POS terminals in more than 20 countries across the region.
About Superquinn
There are 18 supermarkets in the Superquinn group employing over 5,200 people. Based in Ireland, the group is expanding rapidly, and an 80 million pounds investment program, creating 1,500 new jobs by the year 2004, is underway. New shops opened recently by Superquinn are the most technologically advanced in Europe. Customers are offered a range of services unrivalled virtually anywhere in the world. These include in-store banking, bakeries, butcher shops and children's playhouses as well as customer self- scan and touch-screen technology. The shops specialize in fresh food, and the supermarkets' traceability programs, designed to ensure food safety, have won international awards.
About NCR Corporation
NCR Corporation (NYSE: NCR - news) is a leader in providing Relationship Technology(TM) solutions to customers worldwide in the retail, financial, communications, travel and transportation, and insurance markets. NCR's Relationship Technology solutions include privacy-enabled Teradata® warehouses and customer relationship management (CRM) applications, store automation and automated teller machines (ATMs). The company's business solutions are built on the foundation of its long-established industry knowledge and consulting expertise, value-adding software, global customer support services, a complete line of consumable and media products, and leading edge hardware technology. NCR employs 33,200 in more than 100 countries, and is a component stock of the Standard & Poor's 500 Index. More information about NCR and its solutions may be found at www.ncr.com .
NCR and Teradata are trademarks or registered trademarks of NCR Corporation in the United States and other countries.
SOURCE: NCR Corporation
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