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Technology Stocks : Dell Technologies Inc.

DELL 127.98

-1.0%

10:55 AM EST

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To: calgal who wrote (165736)	6/7/2001 2:26:40 PM
From: kemble s. matter	Read Replies (2) of 176387

Leigh, Hi!! Thanks...DELL's historical record of keeping customers is IMO something that no one has even factored in when talking of the benefits of this land grab...I can't imagine a DELL strategy that hasn't included this when discussing what options are available to them when they grab X amount of new market share...Ohhh, I read one brief sentence awhile back where one writer mentioned that this was a possible "advantage" but later on in the same article they implied that it hadn't been proven...Such poor reporting...Facts are facts...DELL's won so many awards for so many aspects of their business and yet who's giving them credit? Things ain't changing...As a matter of fact Michael's 2000 Jan. 1 letter tells everyone that the best in customer relations is yet to come... Yeah, and it's not just about the best quality with the best price...But, profits are profits...Something Michael says the others will have to start producing...And, they need to reduce their costs 40% in order to just compete...Gonna be interesting... Best, Kemble

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