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Technology Stocks : Advanced Micro Devices - Moderated (AMD)
AMD 249.66+7.6%Jan 21 3:59 PM EST
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To: Charles R who wrote (43308)6/8/2001 7:26:18 AM
From: hmalyRead Replies (1) of 275872
 
Chuck Re..Retail or not. The customer is always right and the only exception that I am aware of is if the customer does something illegal. <<<<<<<

I own my own company, and I know that that saying is vastly overrated. My experience with customers has been that it is better if you warn a customer that what he is attempting to do is not the best idea. If a customer insists upon doing it his way, then usually I go along with it. But there is also some liability, in that you can get sued for going along and doing something contrary to customary practices, legal or illegal. Usually I try to put a note in my bid and have the customer shoulder the responsibility. That said, I find that most people, when you explain your position, appreciate the advice; and good advice usually strenghtens your position to get a contract. The ones you lose, because the customer resents good advice, are ones which hurt you more than help quite often, as bad work for anyone can come back to haunt you.
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