<<point me to a couple of pre chain weighted studies that show computers generating productivity gains on the part of users >>
Actually perhaps the opposite is true. A few yrs ago I had a 25-minute conversation with the admin assistant for the bus operations dept of the co I was then with. She is in her late 40's. She told me that before computers, they did xy and z in terms of information gathering, collation and report preparation. Then along came computers, and there was so much more data that could be collected and crunched, recrunched, then re-processed to give the best spin for exec management, the workload increased. She said requests for data to the field offices ballooned. She said she spent a lot more time putting together reports and then ripping out sections and replacing them with new versions at the last minute.
Maybe this does not reflect overall efficiencies or lack thereof, but the computer seems to have enabled more data to be collected and crunched. In most cases it is used wisely imo, but the added G&A that goes with it is real, also.
And although the following is generated by a co that benfits from the employee web surfing problem, I think it rings true to some extent.
Wednesday August 1, 2:20 pm Eastern Time
TheStandard.com
Software Maker Warns of Billions Lost Due to Net Use
By IDG
The Internet, this grand master of information once ushered into businesses as an invaluable workplace tool, is now being judged as something slightly more sinister: a costly employee time-waster.
At least this is the premise on which one firm is selling its new employee Internet management (EIM) software, claiming that U.S. companies lose billions of dollars a year due to employees' recreational Internet use.
San Diego, California-based Websense Inc. said Wednesday that it estimates that U.S. companies lose US$63 billion a year in lost productivity due to the Net, which the company claims is a "major distraction" for employees.
Websense, which is a software maker, not a research company, said it based its estimate on the U.S. Census Bureau's average U.S. salary and an hour of work lost per week due to employees' personal Internet use.
Although the company's complete methodology was not defined, a January 2000 report from technology researcher Gartner Inc. stated that although access to the Net empowers users to gather and process information very quickly, "Internet use in many organizations is a large contributor to lost user productivity."
Gartner doesn't estimate the amount of money businesses lose in productivity due to the Net, but the researcher did state the need to limit how employees use the medium.
Gartner's report, entitled "Components of a PC Policy," said that corporate computer policies should warn employees that the Internet should not be used for any nonwork related purposes. The Gartner analysts conceded, however, that a total elimination of leisure browsing is not realistic, and suggested that employees be permitted some "casual" Internet use, something akin to personal phone calls from work.
But while policies are all fine and good, actual Net practice may paint a different story.
A Nielsen//NetRatings study released a few weeks ago revealed that at-work Net use grew 23 percent from June of last year to June 2001. Although the study did not break the numbers down according to personal and work-related use, it's clear that workers are spending more time than ever online.
Given this, companies like Websense are selling products that definitively control the amount of time employees can use for recreational Web use.
Websense recently released its Enterprise v4.3 software, which allows IT administrators to set quotas as to how much time employees are allowed to spend surfing the Net for personal purposes each day. After the allotted time, say 30 minutes given to employees a day to surf entertainment and shopping sites, access to the Net gets limited to work-related sites.
The company, which boasts an array of EIM software, claims to have half of the Fortune 500 as clients, and partnerships with companies such as Microsoft Corp. and Cisco Systems Inc.
If businesses truly are demanding more Net control for their employees, as Websense suggests, workers should take heed at where they choose to do their surfing.
One day soon, access may be denied.
Copyright 2001 IDG News Service, International Data Group Inc. All rights reserved. |
