Jim, "Service is just an excuse...all those companies have good service."
Funny to notice, but it looks like a corrupted
circle. I believe the "service reviews" are also have
been bought with the same advertisement dollars.
I usually do not use much of service from anyone,
but few years ago I had some Dell experience<g>
One of department's desktops, Dell-something,
under service, etc, suddenly stopped to boot,
with some characteristic beeps indicating a failure
of video. I called Dell, no response, for several
days. After five of six calls they told me to drop
the PC for evaluation, thanks they are around Austin.
After about 2 weeks they called me back suggesting
to upgrade the "bad" board for about $600 or something
like that (it was transition times to Pentiums from
486-era). I refused knowing that for that amount of
money I could build a full new computer.
I took the PC back, opened the case,
removed the mainboard (proprietary,
with built-in video), and guess what? A huge,
quarter-size drop of solder was on the bottom side
of the board. The drop was easy to remove, it fell
off after little scratching, and the PC was back
on line, no problem. Now tell me about excellent
service at Dell Computer Corporation <ggg>.
And quality too <g>.
Regards,
- Ali |
