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Strategies & Market Trends : The New Economy and its Winners

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To: Tom Kearney who wrote (8150)	8/5/2001 12:36:22 AM
From: Glenn D. Rudolph	Read Replies (1) of 57684

Glenn, what you're talking about is productivity, of course, and this is just one example of it. Yet it is continually debated whether productivity is increasing much at all. How would we measure the improvements you're seeing? Even Greenspan has discussed the issue that somehow the models of measuring productivity don't seem to be working. I do not know how to measure it either. I do know it is there and it is very real. <i.I see organizations implementing features that would have been prohibitively costly 5 years ago We have some I do not believe could have been done 5 years ago much less the cost. A local government organization I'm working at is putting all kinds of services on the web, that will save people coming into to town, spending hours waiting in line, commuting, finding parking, etc. How do you measure that? I'm not sure, but its real. I agree. My web site will take payments on layaways via the net. My customers always had to either write out a check and mail it or drive to the shopping center. My offerings are quite short compared to financial institutions offering bill paying by web, etc. 15% of the Erie office sales are from eBay? Wasn't it just 1% a couple months ago? You going public anytime soon? ;->> I can't comment on the public at this point but Ebay's performance for us has far exceeded anything we ever expected. Just 60 days ago Bill and I talked about 30 feedbacks for us in a 30 day period. As of this evening, Ebay is showing 58 feedbacks for the last 7 says and 225 for the last 30 days. That is a 700% increase in 60 days. Our largest problem is keeping up with fulfillment which was what I had harped on for years as an expense that would keep Amazon in the red. We now have to add more staffing and we are not near the holidays. I am trying to figure out how much the added payroll will hurt the bottom line in this division. The original plan was to use the existing staff and payroll.

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