Nasdaq about 1.35...this today:
(COMTEX) B: Siemens Medical Deploys ClickSoftware's Optimized Service Sc
B: Siemens Medical Deploys ClickSoftware's Optimized Service Scheduling
Solution; ClickSchedule Will Help Siemens Improve Customer Service, Resource
Utilization
CAMPBELL, Calif., Sep 4, 2001 (BUSINESS WIRE) -- ClickSoftware (Nasdaq:CKSW), a
leading provider of service chain optimization solutions for service
organizations, has announced the deployment of ClickSchedule at Siemens Medical
as its new optimized service scheduling solution within the SAP R/3 environment.
By implementing ClickSchedule, Siemens Medical Solutions in the UK will improve
customer service, provide real time same/next day window for break-fix calls,
minimize changes of preventive maintenance schedule; and provide product updates
within specified deadline.
Siemens Medical Solutions is involved in the installation and commissioning of
new medical equipment, preventive maintenance to existing equipment; updates of
medical equipment; and break/fix jobs according to Service Level Agreements or
on a needs basis.
The use of ClickSchedule will improve resource utilization by increasing the
number of jobs per field engineer per week and reducing travel time and
overtime. It will also improve scheduling procedures -- providing an immediate
response to customers of the Expected Time of Arrival when booking appointments.
Siemens Medical Solutions in the UK had already developed an in-house scheduling
SW, together with a mobile solution for their field service operations, before
the existing SAP R/3 landscape was introduced. However, with the introduction of
SAP this was no longer compatible and a new approach had to be found "The
ClickSchedule system will be very effective for us," said Luciano Ocesca,
Service Centre Manager at Siemens Medical Solutions. "Our current scheduling
process now takes literally half as long as our old one. That's a substantial
difference for us with regards to the speed in which we can respond to customer
needs."
"We're excited about this association with Siemens Medical Solutions," said
ClickSoftware CEO Dr. Moshe BenBassat, "not only for what it will be able to do
for Siemens in the UK but what we expect it eventually will do for the entire
Siemens Medical Solutions organization worldwide."
As Siemens Medical Solutions had to streamline their scheduling and servicing
procedures worldwide through the use of their globally deployed SAP system,
ClickSchedule emerged as the company's preferred choice, as it was already
certified to work with SAP R/3 as well as being flexible enough to be integrated
into the standard service process being developed in Erlangen, Germany.
Within the Siemens Medical Solutions organization, the UK was chosen as a pilot
site based on their experience with their own in-house system, which was
considered a benchmark for Siemens Medical Solutions practice worldwide.
ClickSchedule is expected to be an excellent alternative to their previous
system.
About ClickSoftware
ClickSoftware is a leading provider of Service Chain Optimization solutions that
maximize workforce productivity and customer loyalty via intelligent planning,
scheduling, execution, monitoring, and analytics, connecting all organizational
levels and all functions. ClickSoftware provides tailored solutions
complementing its ServiceOptimization Suite of products with more than 300 years
of experience in optimizing service operations. Leveraging more than 300
person-years of service experience, ClickSoftware optimizes service for the
world's leading service organizations in industries including:
telecommunications, utility, high-tech, IT service, healthcare, and financial
services. The company is headquartered in Campbell, CA. and also has offices and
distributors throughout the United States, as well as in Belgium, Canada,
Germany, Israel, and the United Kingdom. ClickSoftware's products are used by
many service organizations, including: British Gas, Caterpillar, Compaq Computer
Corporation, Crawfords, Crown Castle, Enbridge Home Services, Gerber Technology,
High Speed Access Corp. (HSA), ICL, Level 3 Communications, Swisscom, and
Verizon. For more information about ClickSoftware, call 408/377-6088 or
888/438-3308 or visit www.clicksoftware.com
About Siemens Medical
Siemens Medical Solutions (Med) is one of the largest suppliers of healthcare
equipment in the world. Med is renowned for its innovative products, services
and complete solutions, ranging from imaging systems for diagnosis and therapy
equipment for treatment, to electromedicine and hearing instruments to IT
solutions that optimize workflow and increase efficiency in hospitals, clinics
and doctors' offices. Siemens also offers a variety of data management solutions
for customers and is currently the largest Application Service Provider.
Employing approximately 28,000 people worldwide, in fiscal 2000 (September, 30),
Med reported preliminary sales of 5.1 billion Euro and EBIT (earnings before
interest and taxes) of 441 million Euro. More information can be obtained
through the Company's website siemensmedical.com.
This press release contains express or implied forward looking statements within
the meaning of Section 27A of the Securities Act of 1933, as amended, and
Section 21E of the Exchange Act. These forward-looking statements include, but
are not limited to, those regarding ClickSoftware's products and markets,
product functionality in future installations and benefits derived there from,
and may include implied statements concerning market acceptance of our products,
and our growing leadership role in the market. Such "forward-looking statements"
involve known and unknown risks, uncertainties and other factors which may cause
actual results or performance to be materially different from those projected.
ClickSoftware's achievement of these results may be affected by many factors,
including among others, the following: uncertainties regarding product
installation; uncertainties regarding continued market acceptance of our
products; uncertainties regarding our intellectual property; and the uncertain
effects of competition and other factors on our results of operations. The
forward-looking statements contained in this press release are subject to other
risks filings with the Securities and Exchange Commission, ClickSoftware's
prospectus dated June 22, 2000 and ClickSoftware's 10Q for the quarter ended
September 30, 2000, and may be found within the sections titled Risk Factors and
Management Discussion and Analysis. ClickSoftware does not undertake to update
any forward-looking statements.
CONTACT: ClickSoftware, Inc.
Tracy Shatford, 781/272-5903 ext. 2222
Tracy.Shatford@clicksoftware.com
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-0-
KEYWORD: CALIFORNIA
INDUSTRY KEYWORD: SOFTWARE
MEDICAL
PRODUCT
MARKETING
AGREEMENTS
SOURCE:
ClickSoftware,
Inc.
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