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Strategies & Market Trends : RealTick III

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To: David_I who wrote (176)	9/20/2001 12:44:25 PM
From: David_I	of 311

I have found a workaround for problems I was having with utilizing various tools in your RealTick platform. I'm sharing it with you here so that you can help others that might complain of similar problems. Perhaps you can also pass this information along to your software development department so they might better be able to locate the source of the problem and fix it someday so people won't encounter the problem at all. I reported this problem to my RealTick based broker back in April and at the time neither they nor I had a solution or workaround. I'll briefly describe the initial conditions, the problem and then the workaround. --------------------- Initial Conditions: Multi-monitor Windows 2000 Pro systems. One system with 4 monitors sitting side by side in a row. Second system with 6 monitors - a row of 3 monitors on top of a second row of 3 monitors. Like so: x x x x (for the first system) x x x x x x (for the second system) Running Realnet 7.2.32.0 X86-20010411-008 I don't think the video card hardware or software matters as between these two systems we are using a variety of different card products including Appian and Matrox and another. The problem shows up on all our cards and the workaround appears to work independent of the cards as well. ----------------------- Problem: A user with a multi-monitor system may complain that they cannot use the trend drawing tool, select tool, crosshairs or zoom tools of the RealTick application on some or most of their monitors. They may discover that those tools work only on one or some of the monitors but not all. Similarly a user may notice that they cannot successfully get the following behavior to happen on all monitors: right click mouse on a candle in a chart and hold the mouse button down and move the mouse across several other candles on the chart and see the various hi, low, open, close, etc. numbers being reported and changing for each candle as one slides across each candle. Instead they may report that they only see price and related information for the ONE candle stick that they first clicked on and that moving the mouse over other candles does not change the price and related information. Another related problem which the workaround will also 'fix' is the use of the 'No Captions' default setting. A user may report that with 'No Captions' selected that they have a hard if not impossible time moving and resizing the windows within the RealTick application in some of their monitors. And lastly the user may report that when they expand a chart beyond the region of a single monitor that in some cases the video appears to not be drawing or refreshing the chart and the chart becomes a total mess as they are resizing and when it's finished being resized beyond the boundaries of the monitor. -------------------------- The Workaround! Determine which monitor is your Windows 'Primary' monitor. Your primary monitor is the one monitor that Windows 2000 Pro displays the logon box when it first starts up. You can also determine this by opening up Control Panels > Display > Settings and click on each of the monitors and see which one is selected as "Use this device as my primary monitor". The monitor that is set to this may have this selection grayed out and unselectable. I found that your Primary monitor must be the monitor that is furthest to the left and in the upper row (so it's the upper left most monitor in the array of monitors.) I can't tell you all the nuances with how someone should properly or most easily solve their problem but this is what I did: Resize my RealTick application window so it is small enough to fit within the primary monitor and move the application to that primary monitor. Close RealTick. I then shutdown my Windows 2000 Pro system and powered off the monitors as well. I then switched two monitor cables so that what was known as my Windows primary monitor is now driving the monitor in the upper left most position in my rack of monitors. (I didn't think to try using the software selection in the Display control panel - this may have saved me a bit of work and time. I might have been able to do most of this without restarting my system. You would have to test that if you care to know though.) I then started my system back up and went to Control Panels > Display > Settings and rearranged the order of my monitors (switching the virtual location of the two whose cables I switched) so that Windows knew about the arrangement of my monitors. I verified that What windows believed to be the Primary monitor was in fact the one in the upper left most place in the array. I then closed the Display control panel (OK'd it) and then started RealTick. Once RealTick was going I resized the RealTick window so that it's upper left most corner of the RealTick window stayed within the Primary monitor screen space and that any other resizing was dragged down and to the right so that all of the RealTick windows application was in positive X and positive Y coordinate space (so far as the Windows graphic system is concerned.) Voila! All the problems I had above are no longer problems for me! Enjoy! - David

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