nfoCast Signs MOU With Bell Canada and Technomedia; Together They Will Market New Online Training Solution to Call Centers
PR NEWSWIRE - October 05, 2001 08:00
TUCSON, Ariz., Oct 5, 2001 /PRNewswire via COMTEX/ -- InfoCast Corporation, (OTC Bulletin Board: IFCC) a provider of leading-edge e-learning and call center technology, announced today that a Memorandum of Understanding (MOU) has been signed by InfoCast, Bell Canada and Technomedia to provide a truly innovative online training solution to call centers.
To address the current need within the call center industry to have "anytime, anywhere" access to customized and relevant online training materials, InfoCast, Bell Canada and Technomedia have joined forces to deliver an online training academy to call centers across Canada.
The product has been designed to be a critical component of the complete customer contact center and will be offered by Bell Canada. The solution provides a wide variety of call center training in areas such as business communication, computer skills development, and call center supervision. The primary focus of this initiative is to increase customer satisfaction and provide significant productivity enhancement at all levels.
"InfoCast is thrilled to be part of such an exciting opportunity with Bell Canada and Technomedia," noted Stephen Williams, President and COO of InfoCast. "This alliance brings together the expertise required to drive call center productivity and satisfaction for not only Bell's customer base, but for the entire call center industry of Canada. The initiative will position the combined synergies of Bell Canada, Technomedia, and InfoCast to quickly penetrate a vastly underdeveloped market with great success." |
