The following is a message I sent to Helen West and her reply. I don't think Helen will mind my posting her reply as it contains encourageing words for all investors.
Subject: Re: FNet service
Date: Fri, 27 Jun 1997 12:37:04 -0700
From: Helen West <hwest@ftel.net>
To: s_osborn@earthling.net
Good afternoon Sam. I very much appreciate your message. You are right,of course, that individual accounts are not FNet's bread and butter, but at the same time, along with everyone else here, I wince at the thought of inadequate service. It's the same thing as having a tangible product come back with problems that should have been corrected! I am passing your comments along to the pertinent people, in hopes that your reaction may prompt improvements for other customers. Individual backbones around the country are still in a
lamentable state of disorder, which sometimes impacts us when we are forced in different localities to work with them.
While I believe we're making continual progress, it's an on-going effort.
Things are going well, here in Westlake. Summer is zipping by, although when faced with this blasted "Quiet Period" it sometimes seems much slower! It WILL pass--and we'll be that much closer to several goals, including NASDAQ listing and the FNet IPO. We WILL be prospering!
Thanks again for your message and your patience.
Best regards,
Helen West
Shareholder Relations
I wrote:
>Helen, just a note from a shareholder about the FNet individual customer
>service:
>
>I am not satisfied with the service since I was switched off the
>Gridnet? system and onto another provider. Too often connections are
>made at less than optimal speed, sign on is a chore (I had to utilize
>manual login to make it work), there are numerous times where the system
>justs churns and goes no where, forcing me to log off and back on again.
>
>As an investor in FTEL and FNet I accept the fact that the individual
>account is not your primary concern. On the other hand I would prefer
>that FNet not provide any individual service if it cannot provide a
>superior product. It is my intention to let my account lapse at the
>expiration of the 6 month pre-paid agreement.
>
>Please be well, and may our company prosper
>
>Sam Osborn
> |
