Zeev's Turnips - No Politics Message Board

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Strategies & Market Trends : Zeev's Turnips - No Politics

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next

To: DlphcOracl who wrote (9780)	12/1/2001 1:53:51 PM
From: stockman_scott	Read Replies (1) of 99280

I use @Home in Chicago and the service is down this morning... A recording on the customer service line says AT&T Broadband wants to switch customers over to its own Broadband Internet Network within the next 10 days. They claim they will provide 2 days credit for every day service is interrupted --> IMO, this is less than ideal. AT&T could have found a better way to handle this. They are trying to negotiate at the last minute and pick up assets at well below their market price. They are sacrificing long-term customer relationships. I know many small businesses in the Midwest that use @Home and talked with a few friends last night who are actively exploring alternatives (like AOL & Ameritech which both offer high speed DSL service or the DishNet Satellite Internet service). Once folks switch it will be hard to get them back. AT&T should take some customer service lessons from Nordstrom...=) Some of us are dealing with the old AOL dial-up alternative this morning and WE ARE NOT HAPPY CAMPERS AT ALL. This could have been avoided and I predict that this may cost AT&T a lot of business unless they resolve things quickly. Just my views. Best Regards, Scott

Report TOU Violation

Share This Post

Public Reply Prvt Reply Mark as Last Read File

Previous 10 Next 10 Previous Next