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Technology Stocks : AUTOHOME, Inc

ATHM 23.89

+2.2%

Dec 5 9:30 AM EST

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To: KailuaBoy who wrote (29674)	12/3/2001 7:41:44 PM
From: caly	Read Replies (1) of 29970

Received at 7:32 this evening... Dear Comcast @Home Customer: I am pleased to announce that Comcast has reached an agreement with Excite@Home, pending approval from the Bankruptcy Court, that provides you with uninterrupted high-speed Internet service. Comcast’s first priority is to provide you with reliable and high-quality service. This agreement also will ensure a smooth transition from your current service to an improved, all-Comcast managed Internet service in the weeks ahead. Comcast High-Speed Internet will provide you with the high-speed, always-on connection you’ve come to enjoy. This new Comcast service also will offer improved reliability, customer support and features, such as “e-mail from anywhere” with web-based e-mail and an innovative storage solution for MP3s and photos. We will provide you with notification and instructions on how to convert your account to Comcast High-Speed Internet before we introduce service in your area. In addition, Comcast will continue to provide you with regular updates on our toll-free hotline at 1-888-433-6963 and on our website at comcastonline.com. Having this agreement in place is an important piece to ensuring a smooth transition to Comcast High-Speed Internet. We appreciate your loyalty as a customer and apologize for any inconvenience you have been caused in the last week. We will continue to aggressively strive to provide you the best high-speed Internet service and support possible. Thank you for choosing Comcast. Sincerely, David Juliano Senior Vice President, Comcast Online Communications

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