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Technology Stocks : Compaq
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To: Elwood P. Dowd who wrote (94364)12/20/2001 2:39:01 PM
From: John Koligman  Read Replies (2) of 97611
 
Elwood, I've purchased two Dell boxes this year and had problems with both, per my posts on the Dell thread. The first was back in April and was a 7k+ workstation system. It has a 4 monitor Matrox video card that is a $700 option and I had a hardware problem with the card. It took many calls to many Dell reps and several weeks to get the stupid card replaced. A Dimension purchased for my wife was sent back due to blue screen errors. An IBM Netvista purchased after that has worked fine so far. One of the major PC rags did it's annual 'state of PC service' piece a month or so ago, and although Dell still scored high, all the major manufacturers scores were lower than in previous years. I simply think with all the cutbacks service has taken a hit. If you are at all computer savvy you can tell pretty quickly when you call these folks that most of them simply follow a predetermined 'script' on how to diagnose problems.

Regards and Happy Holidays,
John
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