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Technology Stocks : Dell Technologies Inc.

DELL 113.22

+1.9%

Jan 21 3:59 PM EST

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To: Jeff Herholdt who wrote (168200)	12/27/2001 11:51:50 AM
From: Sawtooth	Read Replies (1) of 176387

Having owned several Dells and been very satisfied with them, stories like yours are one of the reasons I'm taking a hard look at other brands as I get close to replacing four PC's. It used to be Dell's were the best value for the money AND, even more importantly to me, the support was second to no one. I knew that if I called with a support issue I got a real person in short time who was friendly and knew the answers to my questions. Lately, I've been hearing too much for my comfort level about support lines being tied-up, no response to e-mails and similar. That's too bad because excellent support was a major differentiating advantage between Dell and its competition. It's what made buying a new Dell a "no-decision decision". We didn't buy "new PC's", we bought "new Dells." I hope things turn around for them on the support and quality side. I'd like to buy another Dell for the same reasons I bought them in the past. ........VVVVVVVVVV

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