NTAP,IBM,
PRESS RELEASE: Network Appliance, IBM In Software Pact
01/28/2002
Dow Jones News Services
(Copyright © 2002 Dow Jones & Company, Inc.)
Network Appliance Announces Global
Service and Support Agreement for Lotus Software From IBM
SUNNYVALE, Calif.--(BUSINESS WIRE)--Jan. 28, 2002--Network Appliance, Inc. (Nasdaq:NTAP), the leading provider of network-attached data access and content delivery solutions, today announced a global service and support agreement for Lotus software from IBM for enterprise storage customers deploying Lotus Notes(TM) on NetApp(R) filers. The objective of the Global Service and Support agreement is to simplify the customer's service and support experience and significantly improve response time by providing a single path for problem resolution worldwide. Coordination of problem resolution between Network Appliance and IBM Lotus will be transparent to the customer.
In addition, the agreement provides an infrastructure for Lotus Notes customers to easily obtain Support from Network Appliance for installation, configuration, on going maintenance and product usage questions. Other benefits include direct voice access to support engineers, electronic service through chat and NOW "NetApp On the Web", and global support via four NetApp Support Centers.
"Our customers' requirement for the highest possible availability mandates quick and reliable response worldwide to their service and support problems." said Rich Clifton, Vice President of Commercial Marketing at Network Appliance. "This agreement benefits Lotus Notes customers who deploy Lotus Domino solutions on NetApp filers by providing a more comprehensive knowledge-base, and coordinated partner activity, globally, and around-the-clock."
By adding the deeper, highly coordinated, more rapid support to the outstanding reliability and availability of the combined IBM Lotus and NetApp products, this agreement allows customers to experience industry-leading service levels while enjoying the dramatic TCO advantages of these solutions. The increased availability is achieved by using the online backup and recovery capabilities of Network Appliance SnapShot technology, and SnapMirror(R) and SnapRestore(TM) software which improve overall Domino server availability whether for entry-level workgroup loads or multiple-terabyte heterogeneous enterprises.
Pricing and Availability
The global service and support is included in the price of the NetApp appliance and takes effect Immediately. NetApp Support Centers will respond to all severities levels 7 x 24 delivering the highest quality global support |
