ETRADE Sucks! Message Board

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Pastimes : ETRADE Sucks!

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To: Patricia Meaney who wrote (3247)	2/12/2002 8:24:12 PM
From: Short A. Few	Read Replies (1) of 3262

Thanks for your post - The problem you describe seems so straightforward, it's hard to imagine anything except a quick resolution. Giving you to a manager is apparently a big no-no at E*Trade - that is perfectly congruent with my experience. Are the reps incompetent? or, are they trained to obstruct monetary recovery and any other customer initiative that requires their performance? If I hadn't witnessed this behavior for myself, it would be hard to believe this "the customer is always wrong" story. But, I guess maybe they have a lot of inexperienced folks. . . Good luck, hope they are able to remember their commitment to you long enough to take action! Best, SAF

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