Tuesday February 19, 8:32 am Eastern Time
Press Release
SOURCE: Firstwave Technologies, Inc.
Firstwave Wins Top CRM Industry Award for Third Consecutive Year; Firstwave eCRM selected as One of the Top 30 CRM Solutions
ATLANTA, Feb. 19 /PRNewswire-FirstCall/ -- Firstwave Technologies, Inc. (Nasdaq: FSTW - news), a web-based, customer relationship management (CRM) software innovator, announced today that its CRM suite, Firstwave eCRM, has been named as one of the Top 30 CRM software packages for 2002 by ISM, Inc., a leading CRM consulting and research firm. The award is based on 166 selection criteria, including 107 business functions, 41 technical features, and 18 user-friendly and support features.
``Firstwave and the company's founder, Richard Brock, are pioneers in the CRM industry,'' said Barton Goldenberg, President, ISM Inc. ``Firstwave's eCRM suite, an early leader in web-based CRM solutions, is known for its XML architecture and rapid deployment.''
``Firstwave is pleased to be selected as one of the Top 30 CRM solutions, especially in such a competitive marketplace with over 700 CRM providers. Firstwave is proud of the superior functionality of its web-based product,'' stated Richard Brock, President and CEO, Firstwave. ``ISM is a well-respected firm and is known for being fair and independent and giving consumers valuable information on which to base their CRM purchasing decisions.''
The Top 30 CRM vendors are featured in ISM's tenth edition of The Guide to CRM Automation (www.ismguide.com ), which provides an in-depth evaluation of the top CRM packages available.
About ISM, Inc.
Founded in 1985, ISM is the premier CRM research, market analysis and consulting firm, specializing in sales, customer care, marketing, e-Business and Business Intelligence. ISM clients include McGraw-Hill, ExxonMobil, Lucent Technologies, IBM, Roche, Johnson and Johnson, and Xerox. Web site: ismguide.com .
About Firstwave
Firstwave® (www.firstwave.net ) provides web-based, CRM solutions that automate and optimize how companies get, keep and grow customer relationships. Firstwave offers one of the only true, 100% web-based CRM applications in the market today. Originally founded in 1984 as Brock Control Systems, Firstwave maintains the depth and industry experience required to address unique business needs of companies. With over 18 years of experience in relationship management, Firstwave holds the distinction of being the ``Best Internet Based CRM Solution'' for the past two years as selected by the Denali Group, has been chosen as one of the ``Top 30 CRM Solutions by ISM'' for the last three years, and has received the ``CRM Excellence Award'' by the Technology Marketing Corporation.
NOTE: Except for historical information contained herein, the matters set forth in this news release are forward-looking statements. The Company noted that the forward-looking statements set forth above involve a number of risks and uncertainties that could cause actual results to differ materially from any such statement, such as the Company's capital requirements and other liquidity concerns and related doubt as to the Company's ability to continue as a going concern, potential fluctuations in quarterly results due to market demand, competition, technological developments, the Company's ability to continue to comply with Nasdaq listing requirements, and the size, timing, and contractual terms of orders, and also the risks and uncertainties discussed in the Company's Registration Statement of Form S-3, registration number 333-72666, filed with the Securities and Exchange Commission on November 1, 2001, under the caption ``Risk Factors,'' which discussion is incorporated herein by this reference.
SOURCE: Firstwave Technologies, Inc.
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