What's new is that HWP is shipping a product, claiming it will work with XP, when in fact it won't. And claiming that "we need more time to make it work, because it's really difficult, we had to wait for the final version, blah, blah, blah."
In the meantime the competitor (Cannon) had a full set of drivers ready to go on October 30th, the day XP was released.
The reason is a simple one. HP's budget for customer service and necessary fixes is close to nil. I've been there. Once a product ships, all attention is diverted elsewhere. There's usually only one or two guys who are responsible for providing ongoing development, and they are usually responsible for an entire product line, meaning that most problems will never get addressed. The only time resources are ever diverted to correcting problems with an existing (or previous) product line is when the retailers start to scream bloody murder about huge customer return levels and threaten to drop the product entirely.
That's HP. That's why I left.
Microsoft shipped their best release ever with XP. And worked with partners for MONTHS to make sure that full sets of drivers were available for everything. HWP's excuse that "we couldn't start developing drivers until the final release" is just pure bull. Others did it. HWP didn't. And four months later still have not updated their website or even provided a "due date." Guess they think everybody will eventually just buy a new printer. They're right, in our case. We'll return the HP and buy a brand new Cannon.
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