Recall information regarding HP Printers......<not sure where else to post this>
hewlett-packard/longwell
safety recall notice
In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Longwell Electronics is recalling AC power cords shipped with certain inkjet printers manufactured by Hewlett-Packard Company.
PROBLEM: The plug that connects the power cord to the printer may crack, exposing live electrical contacts and presenting a hazard for electric shock or electrocution.
PRODUCT: The recall is isolated to Longwell "LS-7C" gray two prong power cords. The cords were shipped with certain HP Deskjet and Photosmart printers in the U.S. and Canada from April 2001 through January 2002.
HOW TO DETERMINE IF YOUR CORD IS PART OF THE RECALL
Step #1: Do you have one of the following printers?
DeskJet 800 series, 900 series
Photosmart 1000 series, 1100 series, 1200 series, 1300 series
Step #2: Is your cord gray?
If your power cord is black it is not affected by this recall. If your cord is gray proceed to step 3.
Step #3: Identify & Inspect the power cord.
Unplug the power cord from the wall outlet or power source (do not unplug the cord where it connects to the back of the printer)
frequently asked questions
Once the power cord has been unplugged from all power sources, check between the prongs of the plug and verify if the name "Longwell" is molded or printed on the cord. (see photo)
If your power cord has "Longwell" on the plug, stop using it immediately and order a free
replacement power cord from HP.
Ordering Replacement:
To order a replacement power cord, you may proceed on-line or call HP at 1-877-917-4378, 24 hours a day, seven days a week.
For more information, a list of Frequently Asked Questions (FAQs) has been compiled to help users better understand the situation.
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