Nokia owners tire of faulty phones
SATURDAY MARCH 9 12:00AM
SOUTH CHINA MORNING POST
COPYRIGHT 2002 SOUTH CHINA MORNING POST LTD.
Several irate owners of Nokia's mobile-phone and personal digital assistant
(PDA) combo, the 9210, have contacted the South China Morning Post
complaining about problems with the phone's battery and PDA unit.
Four callers said the device would fail or switch off without apparent reasons. The
device, which cost HK$ 5,900 when launched in August, would "revive" when
plugged to its charger. One reported that after several similar episodes, the PDA
unit failed to power up.
The Post reported similar problems in December. Two users bought their 9210s
from CitiCall, in Central.
One, Greg Chan, a freelance stockbroker, said the device failed a month after he
bought it and he took it to CitiCall for repair two months ago. The phone has still
not been fixed.
Another user said his 9210 had been at CitiCall waiting to be repaired since
October.
His unit is his second 9210 from CitiCall.
"The first had a faulty keyboard so I exchanged it for a new one.
"This unit died on me after about two months of using it. It's a shame because
when it was working, it served me well," he said.
Mah Geok Lian, a telecommunications executive based in Singapore, said she
had two mobile phones and only used the 9210 when travelling. After leaving it
on the shelf for two months, the system would not boot up even though it was
fully charged.
We contacted CitiCall in Central and a shop assistant who would only identify
himself as Ray said the shop had many 9210s returned.
He said there were many problems with the Nokia 9210. Some had battery
problems, others had PDAs that would hang or could not switch on.
He said the shop was trying to repair six 9210s.
The Hong Kong Consumer Council had not received complaints about the Nokia
9210 or CitiCall.
Similar complaints about the 9210 were found on mobile-phone forums on
Internet message boards.
A spokesman from Nokia has said the company could not guarantee parallel
imports of its phones as it was unclear where or how these phones were procured.
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